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What do I do from here?

New Here ,
Sep 23, 2020

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Whenever I try to download the Creative Cloud to my new computer, I get this. I cannot click continue and nothing pops up. Please please help me 

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Creative Cloud, Installation

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What do I do from here?

New Here ,
Sep 23, 2020

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Whenever I try to download the Creative Cloud to my new computer, I get this. I cannot click continue and nothing pops up. Please please help me 

TOPICS
Creative Cloud, Installation

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74

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Did you try the direct download link?

-Manan

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Sep 23, 2020 1
New Here ,
Sep 24, 2020

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Last night I got Adobe support to help me download the Creative Cloud as I was having issues downloading myself. Now the Creative cloud is stuck on a loading screen. I thought changing my internet would help but it hasn't. I'm very uncertain about uninstalling because I had so much trouble getting on my computer initially. Can somebody please help me?

The exact message is

"Creative Cloud is taking longer than usual to load."

I've had my computer off before and have restarted it like it suggests but that hasn't helped. I also clicked the relaunch option it offers but it doesn't help.

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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Is Windows up to date?

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Sep 24, 2020 1
New Here ,
Sep 24, 2020

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Unless I'm missing something it should be. This computer is new so I'm assuming Windows is up to date

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Sep 24, 2020 0
Adobe Employee ,
Sep 24, 2020

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I am sorry, Grace5CF4, but just because the computer is new to you does not mean that available updates have been applied.  Please use the process listed in https://support.microsoft.com/en-us/help/4027667/windows-10-update to apply any system updates, as suggested by Peru Bob.

 

I would also recommend running whatever system utilities your computer was bundled with.  Computer manufacturers also make driver and bios updates, specifically for that model of computer, available these type of channels.  If you are unsure what utility enables updates then please contact the manufacturer of the computer.

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Sep 24, 2020 0