What does it take to get a hold of these people

[Silerrambo]

What does it take to have these people e mail you back I've sent at least 11 emails to them after calling their number which tells me to email them and out of 11 times I heard from them once. I cant get in trying to log in and it keeps saying invalid server URL . I need to get a hold of these people I live in corona , Calif. and I just cant go over there  give me some help please 

[John T Smith]

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI