What is Adobe CEF helper?

Adobe Employee ,
Jun 23, 2020

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What is Adobe CEF helper?

 

CEF helper is a process used to render various components of the Creative Cloud desktop application (CCDA). You will see multiple processes with this name running at the backend as we have divided 

UI in different sections to monitor each process separately. 

 

CEF helper is important to run the CCDA  and runs for any app utilizing CEF Framework.

CEF helper no longer drains your CPU. 

 

Thanks 

Kanika Sehgal 

 

 

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What is Adobe CEF helper?

Adobe Employee ,
Jun 23, 2020

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What is Adobe CEF helper?

 

CEF helper is a process used to render various components of the Creative Cloud desktop application (CCDA). You will see multiple processes with this name running at the backend as we have divided 

UI in different sections to monitor each process separately. 

 

CEF helper is important to run the CCDA  and runs for any app utilizing CEF Framework.

CEF helper no longer drains your CPU. 

 

Thanks 

Kanika Sehgal 

 

 

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Jun 23, 2020 0
181 Replies 181
Jun 18, 2013

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Is it just me, or are other people seeing a significant ongoing CPU hit from something called "Adobe CEF helper"? For me is a constant 30% drain on my CPU, even when I'm not doing anything active with any adobe product.

On a MacBook Air (1.8GHz Intel Core i7)

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Jun 18, 2013 11
Jun 18, 2013

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The same thing is happening to me. I work on a powerful computer, but CEF Helper is still "idling" at around 13-15%. It's a huge amount, especially considering I have no production app running.

Closing the process simply logs me out of Creative Cloud.

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Jun 18, 2013 2
Jun 18, 2013

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Same thing on a Mid 2010 iMac... pretty shoddy & a big drawback to the 'CC Desktop'.

Hogging 12.2% at idle.

Awesome stuff Adobe.

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Jun 18, 2013 2
Explorer ,
Jun 18, 2013

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Same here! (13-15% processor). My MBP fans, as a result, are ALWAYS cranking. Pretty lame. Probably indexing my drive to send the contents to Adobe....

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Jun 18, 2013 2
Explorer ,
Jun 18, 2013

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I just quit CC, and though it issued a stern warning that I wouldn't have access to my apps, they all still work. So at least there's a simple fix (and I'm happy not to have to keep yet another menubar icon floating around)

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Jun 18, 2013 2
Jun 19, 2013

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I had this yesterday as well (13-15% CPU) but today after a restart, I have two cef_helper processes, but both are taking 0% CPU at the moment. One is taking 31MB memory and the other 39MB. Not as much a concern as yesterday, but still odd.

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Jun 19, 2013 0
Jun 19, 2013

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A restart this morning (on OS X Mountain Lion) seems to have cleared the CPU hogging. The CEF process is present, but doesn't eat up resources.

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Jun 19, 2013 0
Jun 20, 2013

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we encounter the same cpu load for Adobe CEF Helper – what is it used for?!

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Jun 20, 2013 0
Jun 20, 2013

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I'm running Windows 8 with Adobe CC and I'm having the similar issues...with no shortage of memory or power - 8GB and i5 2.5Ghz.

However - the constant usage in the background does affect performance as it varies from 10%-30% while there is a Adobe CC product open.

With nothing open, it still hovers around 5%. This is a significant drain on the battery if I want to work on the move.

I'm not using any of the features of Adobe Cloud

  • The Adobe File Sync is still not available
  • I'm not downloading any new apps or updating anything.
  • In fact there is a completely different process "Creative Cloud.exe" that is basically the app that is sitting in the system tray.


As far as I understand its only possible purpose is to validate your CC account so applications can run.

On fiddling around further :

There seem to be 4 separate instances of "Adobe CEF Helper.exe" running in the background and only one seems to act up at any given time. I managed to end 1 of the 4 processes, but the rest would keep restarting. That solved the CPU iusage but I feel that's only temporary. The only way to get rid of all of them is if you end the Adobe Cloud.exe process which is basically running in your system tray. That just kills all the processes related to it.

Also on killing the "Adobe Cloud.exe", I am still able to run the various Adobe software that I downloaded. Guess I'm just going to disable the cloud process from starting up.

I'll have to manually check on updates every now and then I guess.

NEEDS FIX ASAP !!!

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Jun 20, 2013 1
Engaged ,
Jun 26, 2013

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I am using PC based Creative Cloud and I am constantly having 3 copies of Adobe CEF Helper running, CEPServiceManager, CoreSync running.

The speed of my machine is nowhere near what a 12 processor machine should be, its all quiate pathetic really.

I just left behind an iMac 27 from 2009 which was quicker..!

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Jun 26, 2013 0
Jun 21, 2013

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Same here, 13-15% CPU consumption on MacBook Pro. As I quit Creative Cloud (menu bar) app the Adobe CEF Helper stops likewise and everything is back to normal.

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Jun 21, 2013 0
Jun 21, 2013

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Same for me Macbook pro Mac OS 10.7.5 ... no Adobe Products open but 25-30% cpu usage.

It is the Creative Cloud helper ... in idle mode without any action ... *grml*

More details:
The homescreen is loading for a long time ... maybe there is a temporary server problem(?) ...
When the home view with the spinning loader is selected and the window is closed the cpu load around 25-30% (CEF Helper)
plus around 15% cpu load for process "Creative Cloud".

If I selet the app-view and hide the window, the cpu load ist 8%.

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Jun 21, 2013 0
Advocate ,
Jun 21, 2013

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I ran into the same thing as I investigated why my new install of Flash Builder 4.7 won't open after the first opening (or it could be correlated to trying to change workspaces). I uninstalled and reinstalled FB and it worked for an initial opening. Looking for blocking tasks, I ran into this CEF Helper processes issue and wonder if it's related.

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Jun 21, 2013 0
Jun 21, 2013

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Same here. 10-13% CPU  usage for Adobe CEF Helper and frequent cooling fan usage on a Macnbok Pro with top notch processor and 8 GB RAM. Unacceptable.

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Jun 21, 2013 0
Jun 21, 2013

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I'm seeing the same issue here on an older mac.  I have discovered that if I turn off the "home feed" option in the menubar creative cloud preferences, the CPU usage seems to have dropped.  Don't have any idea if it was directly related or not.  Am not able to make the cpu spike back up by turning it on again so....  Inconclusive.

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Jun 21, 2013 0
Jun 21, 2013

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When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

As soon as I log out of Creative Cloud it drops to zero. Log in … and we're back to 18%.

I have three Adobe CEF Helper processes in Activity Monitor, but only one of them has managed to run up 15 hours of CPU time.

"Open as Window" and the CC preferences have no effect.

With the app logged out I can run Photoshop but it asks me to log in separately. This seems to happen each time I log out of CC.

MacBook Pro 15-inch, 2.53GHz, Mid 2009 running OS X 10.8.4.

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Jun 21, 2013 0
Jun 21, 2013

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Just wondering, You said you had 3 CEF processes running. How many applications do you have installed ?

I have 3 installed and even though I tried killing the processes,  3 of them keep restarting. I had 4 running at one point of time but I managed to kill one off. Have tried ending the 3 processes individually to see if you can kill any ?

Just trying to figure out what the process does.

Fuzzy Puppet wrote:

When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

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Jun 21, 2013 0
Jun 21, 2013

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Not sure how to answer the first question. I'm only subscribed to Photoshop and don't have Bridge CC installed yet, but I also have the CS6 versions installed from subscription. Could be anything from 1 to 3, I guess.

This time I found four CEF processes instead of three. I killed them all (starting with the misbehaved one) and they showed no sign of coming back.

Restarting Creative Cloud, initially I had only one CEF process with no CPU usage. Clicking on the Behance tab started a second process (still no CPU). Opening Photoshop created a third process, but one of them (maybe the last one) went away while I was typing and I'm back down to two.

The Home tab tells me my "Home Feed is empty," which could be significant. I don't remember what it said before.

I had that pref turned off before I killed it, and switching it back on doesn't change anything that I can see. Clicking on the Install Adobe Apps or Link with Behance buttons just takes me to their respective tabs. Still no runaway CEF processes, so I'll keep an eye on it for further developments.

Note also that I had to kill the Creative Cloud and Creative Cloud Helper processes after killing CEF because I had a ghost CC menu bar icon and window that wouldn't go away. Killing them as well as CEF might be important.

lord-_-yoda wrote:

Just wondering, You said you had 3 CEF processes running. How many applications do you have installed ?

I have 3 installed and even though I tried killing the processes,  3 of them keep restarting. I had 4 running at one point of time but I managed to kill one off. Have tried ending the 3 processes individually to see if you can kill any ?

Just trying to figure out what the process does.

Fuzzy Puppet wrote:

When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

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Jun 21, 2013 0
Jun 22, 2013

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Not sure what to make of what you said...

I just killed all the processes including the creative cloud and the helper.. So i don't have anything on my system tray or any of those processes.

They don't run even when I start one of the cloud applications (lightroom, photoshop etc..) I have even disabled it from automatically starting during PC startup.

I read in another forum that CC only requires that you connect once every 3 months or so. In that case, I am just going to wait a couple of months, run it manually and update it.

Adobe probably have this figured out by then .. fingers crossed

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Jun 22, 2013 0
Jun 24, 2013

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Wowsers, same here. 21-22% CPU usage on my MacBook Pro.

I only found this thread as I was looking for the reasons that the home tab doesn't load every so often on the CC menu bar and I found this out. Time to close it and remove from startup items too.

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Jun 24, 2013 0
Jun 24, 2013

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Same here! Constantly hogs 10-15% of the CPU and I've even noticed mouse lag and Spotlight (mission control, whatever) lag while running. This is *absurd* and is not an acceptable side-effect of having CC.

It does seem to be a bug, as killing the CEF helper does appear to restart it and make the CPU go back down to reasonable levels.

This is definitely a bug that needs to be acknowledged and addressed immediately. I won't continue to use CC (I'll go back to my standalone suite) if this keeps up.

Edit: Well, after logging back into creative cloud, it's back to 11-12% CPU. That's totally unacceptable.

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Jun 24, 2013 1
Jun 24, 2013

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I was seeing similar activity on my iMac. Today I started to inviestage it and when I clicked on the CC app, it said an update was available. I installed it and the CEF Helper process is now idling at 0%.

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Jun 24, 2013 0
Jun 24, 2013

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JustJack, have to agree, I restarted the CreativeCloud app and it also told me an update was available. I installed the update and things appear to be AOK now.

Give it a shot, folks.

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Jun 24, 2013 0
Jun 25, 2013

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All seems well now, 0-0.5% usage on both iMac and MacBook Pro after this mornings CC Update. Nice.

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Jun 25, 2013 0
Adobe Community Professional ,
Jun 25, 2013

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This "CEF helper" might have something to do with the "Chromium Embedded Framework", an open source web engine that can also drive many applications.

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Jun 25, 2013 0
Adobe Community Professional ,
Jun 26, 2013

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Another clue I just noted is that it has to do with the Adobe format for fonts that need to be addressed through SVG or other web or cloud cloud based techniques:

http://tech.groups.yahoo.com/group/svg-developers/message/3211

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Jun 26, 2013 0
Jun 25, 2013

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On my MacBook Pro, I switch between two users on my machine ("home" account and work account). Adobe CEF Helper is currently running simultaniously on BOTH profiles, each taking roughly 12% of the CPU (about 24% total). I have no idea what it's doing that requires a quarter of my CPU to begin with, but why in the world does it requires 12% of my CPU for the account I'm not even using.

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Jun 25, 2013 0
Jul 01, 2013

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I"m having the same problem.... it is taking up multiple processes and keeps restarting itself.  Ranging from 50mb to 10mb.  I am as stickler about these things.  Please fix.

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Jul 01, 2013 0
Mentor ,
Jul 03, 2013

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problem happened here this morning to, quitting and restarting CC did the trick. Hope it doesn't come back again…

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Jul 03, 2013 0
Participant ,
Jul 03, 2013

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Same problem with the Adobe CEF Helper here. It stops eating CPU cycles only if I log out from my CC account. Also the Home tab displays "Your Home Feed is empty", is that normal?

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Jul 03, 2013 0
Jul 03, 2013

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regarding the home tab being empty...  Do any of you have nulled routes set in your /etc/hosts files?  It's a pretty common thing esp. for adobe addresses since so much of their pre-CC software phoned home and shared WAY to much info about you with them.  Perhaps some of those null routes are now getting in the way?

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Jul 03, 2013 0
Participant ,
Jul 04, 2013

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davshirley wrote:

regarding the home tab being empty...  Do any of you have nulled routes set in your /etc/hosts files?

I don't. And I know for sure my Home tab wasn't always empty.

My yesterday's issues with Adobe CEF Helper seems to have stopped. Now the process sits there at 0.0% CPU.

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Jul 04, 2013 0
Jul 04, 2013

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Using a mid-2009 Macbook Pro 13" with 8 GB RAM, and lots of free disk space. Same problem with overheating because of constant CPU usage by Adobe CEF Helper at 25% CPU usage and Creative Cloud at 15% with NO CREATIVE CLOUD APPS running or in memory.  When I click on the Creative Cloud icon in the task bar at the top of the screen, the drop-down Creative Cloud window that appears shows the spinning gear under the "Home" tab.  Occasionally, when I'm not having this high CPU usage, that window would display status updates. The other tabs, "Apps", "Files", "Fonts" and "Behance" show their expected content.  But the "Home" tab cannot seem to connect to the content that it's trying to display, and just keeps showing the spinning gear. 

If I click the "Settings" gear in the upper right corner, and choose "View your Updates and Requests" it will display that I have no updates or requests, and offer me a button to "Go Back". When i click the "Go Back" it takes me to the Home tab, which now properly displays the content "Your Home Feed is Empty"  along with two buttons to "Install Adobe Apps" and "Link to Behance".  The Activity Monitor now shows  "Adobe CEF Helper" twice with both using 0% CPU, and Creative Cloud is shown using only 1.2%. 


Adobe needs to address this problem!

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Jul 04, 2013 0
Aug 17, 2013

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I noted that many are sick of hearing about these issues here, but I just started having the same problem as AJMinds with the Home tab suddenly displaying "Your Home Feed is Empty" when, in fact, I have both Photoshop CC and Bridge CC apps listed in the Apps tab. Just several hours earlier the CC window correctly showed that both Photoshop CC and Bridge were up to date and indicated I had updated the Creative Cloud app (which I did several days earlier).

I did click the "Settings" gear and chose "View Your Updates and Requests" which displayed that I had no updates or requests; I, too, used the "Go Back" button to take me back to the Home tab which still says "Your Home Feed is Empty" and allowed me to click on "Install Adobe Apps."  I did this and it just took me to my Apps tab which shows the two noted earlier as being installed and up to date.

I also just suddenly had a popup "Adobe Photoshop CC Trial" window where I clicked on the button to License this Software rather than the button to "Start Trial" and then was asked to sign in to my account, which I did. I then closed everything and rebooted, but there was no change to the Creative Cloud desktop app when startup occurred.

I'm not sure what to try next. Has anyone had any luck with resolving this? Can anyone offer any help here ... I am totally baffled.

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Aug 17, 2013 0
Aug 17, 2013

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I don't mean any offense by this, but your issue is not related. If I am understanding your issue correctly then there is really no issue. I believe it is normal for your home feed to show nothing because, as far as I know, it only shows recent activity and stuff falls off the list regularly.

The issue being discussed here is that the Creative Cloud app is sometimes using large amounts of CPU time for prolonged periods of time and causing computer slow downs and excessive battery drain. It seems to be related to the home tab because when this occurs many people have noticed that the home tab has a loading animation that does not go away until going to "View Updates and Requests" and then back, and doing so drops the CPU usage back to normal.

That is the issue we are discussing here and wanting to find a solution for. Please don't hijack the thread for something unrelated. Thanks.

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Aug 17, 2013 0
Engaged ,
Aug 17, 2013

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fleet117 - Not wishing to appear rude iether - the thread header title states "adobe CEF helper" and my post actually references and discusses the adobe CEF helper. There are several posts however that don't mention the adobe CEF helper that are concentrating on CPU usage due to the home tab issues... Yes - I am delighted to say I have no issue now - but that was not the case at the point I joined the thread. The fact I am no longer suffering the same is something positive.

Anyway, as you say - I am no longer ssuffering so I will butt out of the thread - but please do for the sake of everyone else - get your facts straight before putting yourself up as moderator. 😉 I will of course not get to se your response to this :-(.

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Aug 17, 2013 0
Aug 17, 2013

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Wow ... I'm really sorry about this misunderstanding. I thought I had seen several people mention a similar issue during the discussions and I was just looking for some help.

I'm pretty new at posting on these forums and I certainly would never hold myself out to be a moderator ... so not sure why someone mistook me for one.

In any event, again, I apologize for my mistake; I would never try to intentionally "hijack" a discussion.  This will be my last post to look for guidance here.

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Aug 17, 2013 0
Aug 17, 2013

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Scuba, I think you missed that my post was in reply to Psychdoc. You are right, this thread is about the Adobe CEF Helper process and excessive CPU usage. High CPU usage by the Adobe CEF Helper seems to be related to problems loading the Home Tab in the CC app. When usage is high, if you check the home tab, it is probably stuck on the loading animation and following the instructions laid out above to get the home tab to load properly makes the CPU usage drop back to normal. These things are all related and part of the issue that we are discussing here.

Psychdoc, you are mixing up two different replies from two different people as Scuba appears to have done also. I was not putting myself out as a moderator, Scuba was not accusing you of putting yourself out as a moderator, and my request to not derail the thread was not directed at Scuba. I believe I have my facts straight and the things that Scuba says he was posting about are related to the problem being discussed and I never claimed otherwise. The problem you, Psychdoc, described of the home feed showing a message that there is nothing in the feed is probably not an issue and is not related to the problem being discussed regarding the Adobe CEF Helper and high CPU usage.

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Aug 17, 2013 0
Aug 18, 2013

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For the last ~2 weeks, Adobe CEF Helper has been consuming ~14% of my iMac's (4 Processor, Intel Core i5, 2.8GHz running OS X 10.8.4) CPU.

Because my machine has been running slow (many, many spinning beach balls) during this period, I've been trying to isolate the cause (e.g., deleted & rebuilt Spotlight; re-installed OS X).

This morning, in desperation, I turned to investigating Adobe CEF Helper, and found this thread.

ADOBE: There is a definite bug in Adobe CEF Helper and merits Adobe's PROMPT repair; the bug appears to be associated with the Helper Tab.

Here's some highlights of my experiences with the CEF Helper bug:

01. About two weeks ago (approximately the same time the problem started), I noticed the Behance Tab in Creative Cloud.

02. Because I'd not heard about Behance, I was curious and clicked on the tab to learn more.

03. Followed Behance's information trail and read up on it; concluded it's not for me.

04. Forgot about Behance...until ~10 minutes ago.

05. Found and started reading this post.

06. Saw pagerocker's Aug 5th screenshot of Creative Cloud's Home Tab...and realized I'd seen it, too.

07. Opened Creative Cloud's Home Tab on my machine...noted that Activity Monitor reported 1 instance of Adobe CEF Helper at ~14% CPU utilization.

08. Left Home Tab open for ~90 seconds; confirmed spinning icon (like pagerocker's) and CPU utilization constant around 14%.

09. Clicked around the Creative Cloud tabs (Apps, Files, Fonts, Behance).

10. Opened Creative Cloud preferences and started turning various Preferences (e.g., Behance--show Mac OS notifications) OFF, then ON, then OFF and observed CPU utilization in Activity Montior.

11. Returned to Home Tab and...surprise!...Home Tab loaded with a message that "Home Feed is Empty"

12. At the same instant that I returned to the operational Home Tab, Activity Monitor reported:

  • 12.a Two instance of Adobe CEF Helper, both at
  • 12.b 0.0% CPU

13. My Machine is performing normally.

ANALYSIS: The problem with my machine began (as far as I recall) about the same time (~two weeks ago) I investiged Behance. Since then, my machine has been AGONIZINGLY slow (how many 100 times a day can you wait for a spinning beach ball?). Many other attempts to resolve the problem have had no noticable affect (including half-a-day wasted on a full OS re-install). My machine's performance was restored conincident with Creative Cloud's Home Tab functioning normally.

CONCLUSION: Adobe: There's a significant bug (long-overdue for your fix) in Creative Cloud's Home Tab function...which could (not necessarily is) associated with Behance.

  • Would David_B or Jeff A. Wright (et al) please be so kind as to provide an update on Adobe's actions to remedy this pernecious performance impediment? Thank you.

PS: A BIG SHOUT OUT to pagerocker for posting the helpful screenshot! Many, many thanks...it was the key to discovering the performance problem with my machine!

Message was edited by: Plane Wryter to clarify possibility the bug is associated with the Helper Tab (as distinct from prior version of text which invalidly implied "certainty.")

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Aug 18, 2013 0
Adobe Employee ,
Aug 18, 2013

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Plane Wryter there are no updates to provide at the moment.  If you have an a case number from contacting our support team please feel free to post your case number to this discussion.  Our chat support can be contacted at http://adobe.ly/yxj0t6.

If there is additional steps are updates to provide this discussion thread will be updated.

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Aug 18, 2013 0
Aug 29, 2013

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I discovered a slightly different.  I had quit Adobe Creative Cloud and my CPU activity was normal, then suddnly went to 100%.  Task Manager told me that 2 copies of Adobe CEF helper were running, then a couple of minures later I got a notification that an inDesign update was available.  After opening Creative Cloud and updating inDesign (it took three tries) and quitting Creative Cloud, CPU usage went back to normal.  I think the home page bug is not the only cause of high CPU usage.

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Aug 29, 2013 0
Aug 29, 2013

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I went to the menu on top and clicked on home.  It will not load at all but it jumped the CPU to 24 percent.  if i click back on apps there it goes back to 10 percent.  I may be on to something here. 

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Aug 29, 2013 0
Aug 31, 2013

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That is true. I've been working with this problem from many angles with many hours of tech support. I have experienced all of the issues reported here for more than a month and no suggested fix (and then some) has worked. On a windows PC it is only possible to end the Helper App process by ending the CC and Core Sync processes -- ending CC automatically ends all Helper processes. The action that invokes another instance of Helper is the mere clicking on one of the 5 tabs in the Desktop window. Try it this way: quit the desktop app and restart it; sign in and watch the Home tab try to connect (it won't); see that you have only one instance of Helper running; click any of the other tabs and as many tabs as you click, you will see as many as 3 more instances of Helper. So it appears to me that EVERY Adobe CC product and app will separately call up another instance of this associated Helper.exe. It should be restricted to a single instance even if CPU usage is not an issue. But since the Apps tab works to provide updates, I guess I can live with this other problem until someone figures it out. It's possible to see your files at www.creative.adobe.com, but inconvenient to have to do it that way. When one considers all of the incredibly sophisticated code that goes into an Adobe product, it is hard to imagine what mkes this problem so daunting.

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Aug 31, 2013 0
Participant ,
Sep 26, 2013

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Exactly the same here, it's almost as if the Home screen is hogging the resources until you go to preferences to show updates. There's a bug here that doesn't load the the home screen that needs fixing.

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Sep 26, 2013 0
Oct 15, 2013

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All of the issues that I have discussed here were resolved today by my finally biting the bullet and starting from scratch. This involved uninstalling every Adobe App (except Flash Player); deleting every folder and file on my Windows 7 system associated with Adobe; emptying Trash; running the Adobe Cleaner Tool; installing the Creative Cloud Desktop App and checking that it worked; and, reinstalling the four critical apps that I use. The entire process took 8 hours, some of which was due to basic Windows system issues. I hope now to be out of this discussion. Let me add that all of my apps are working better and faster than before.

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Oct 15, 2013 0
Adobe Employee ,
Oct 15, 2013

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Thanks for the update Michael.  Can you provide any more details regarding the Windows system issues which you ended up resolving?

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Oct 15, 2013 0
Oct 15, 2013

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I was denied access to the Adobe folders in C:/PROGRAM FILES (X86)/ADOBE and C:/PROGRAM FILES (X86)/COMMON FILES/ADOBE. Every user name that I was using had full permissions and yet they didn't work. But when I looked at the files that are in those folders, I realized that they would not conflict with what I was doing. So running the cleaner tool was successful and the rest went just fine. The outcome was great here at home on my Windows PC, but we still have permission problems at work on a number Mac's running CS5 apps. We are working on that as a separate matter.

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Oct 15, 2013 0
Adobe Employee ,
Oct 15, 2013

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Thanks Michael.  For others looking for information on how to adjust their file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

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Oct 15, 2013 0
Oct 15, 2013

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Thank you Jeff for providing that link. I commented there that the solution that was offered was perfect for so many cases where permission issues arise. Upon reading the steps to follow as a fix, I realized that I had used them in the past but simply forgot them today. The key to this solution, and several others, is to re-name files and folders. I simply got lucky in not having to fight this illogical permission framework. This link should be circulated among your reps and their supervisors. After about 30 minutes on the phone with a supervisor today, he seemed to have given up because he interrupted the session with the promise to call back in 20 minutes. That was 9 hours ago and I still haven't recieved the call back.

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Oct 15, 2013 0
Jul 08, 2013

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FWIW I am having the same problem. In researching why my 2012 Macbook Pro was running so hot I gound ADOBE CEF Helper running consistently between 20%-30% of a CPU.

Quitting Creative Cloud stops it.

A real pain...

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Jul 08, 2013 0
Participant ,
Jul 09, 2013

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The problem with the Adobe CEF helper started again today.

I installed Bridge this morning and I saw the event appeared on the Home screen.

Later I noticed Adobe CEF Helper eating 20% CPU and the Home tab displaying only a spinning wheel. Then I installed Lightroom to see if installing any application could fix the issue, but no luck. On the Home tab I do see "You installed Lightroom" but below there is the dreaded spinning wheel.

There is something wrong with that Home tab.

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Jul 09, 2013 0
Jul 18, 2013

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My MacBook Pro has been slowing down or locking up occasionally and I just noticed today that Adobe CEF Helper is eating up CPU resources when it doesn't even seem to be doing anything. As a laptop user I am not going to use Adobe applications if they don't fix the problem because I value having my battery last and my laptop not overheat. Any word on a fix or what the problem is?

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Jul 18, 2013 0
Jul 21, 2013

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On my MacBook Pro, CPU usage is 20% if Creative Cloud is running with Home tab selected (and spinning wheel). It drops to 7.5% if one of the other tabs is selected, but either way, the CPU usage is inexplicable.

Restarting the OS did nothing to change this.

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