Locked

What is Adobe CEF helper?

Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

What is Adobe CEF helper?

 

CEF helper is a process used to render various components of the Creative Cloud desktop application (CCDA). You will see multiple processes with this name running at the backend as we have divided 

UI in different sections to monitor each process separately. 

 

CEF helper is important to run the CCDA  and runs for any app utilizing CEF Framework.

CEF helper no longer drains your CPU. 

 

Thanks 

Kanika Sehgal 

 

 

Views

82.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 31, 2021 Mar 31, 2021
If you are seeing excessive system usage of the Adobe CEF Helper process, or any other Adobe background process, and you have an individual membership, then please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that the excessive usage can be investigated. For more information on what the background processes are used for, see https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html...

Likes

Translate

Translate
replies 182 Replies 182
Community Beginner ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

Is it just me, or are other people seeing a significant ongoing CPU hit from something called "Adobe CEF helper"? For me is a constant 30% drain on my CPU, even when I'm not doing anything active with any adobe product.

On a MacBook Air (1.8GHz Intel Core i7)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

The same thing is happening to me. I work on a powerful computer, but CEF Helper is still "idling" at around 13-15%. It's a huge amount, especially considering I have no production app running.

Closing the process simply logs me out of Creative Cloud.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

Same thing on a Mid 2010 iMac... pretty shoddy & a big drawback to the 'CC Desktop'.

Hogging 12.2% at idle.

Awesome stuff Adobe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

Same here! (13-15% processor). My MBP fans, as a result, are ALWAYS cranking. Pretty lame. Probably indexing my drive to send the contents to Adobe....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

I just quit CC, and though it issued a stern warning that I wouldn't have access to my apps, they all still work. So at least there's a simple fix (and I'm happy not to have to keep yet another menubar icon floating around)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

Copy link to clipboard

Copied

I had this yesterday as well (13-15% CPU) but today after a restart, I have two cef_helper processes, but both are taking 0% CPU at the moment. One is taking 31MB memory and the other 39MB. Not as much a concern as yesterday, but still odd.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2013 Jun 19, 2013

Copy link to clipboard

Copied

A restart this morning (on OS X Mountain Lion) seems to have cleared the CPU hogging. The CEF process is present, but doesn't eat up resources.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2013 Jun 20, 2013

Copy link to clipboard

Copied

we encounter the same cpu load for Adobe CEF Helper – what is it used for?!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 20, 2013 Jun 20, 2013

Copy link to clipboard

Copied

I'm running Windows 8 with Adobe CC and I'm having the similar issues...with no shortage of memory or power - 8GB and i5 2.5Ghz.

However - the constant usage in the background does affect performance as it varies from 10%-30% while there is a Adobe CC product open.

With nothing open, it still hovers around 5%. This is a significant drain on the battery if I want to work on the move.

I'm not using any of the features of Adobe Cloud

  • The Adobe File Sync is still not available
  • I'm not downloading any new apps or updating anything.
  • In fact there is a completely different process "Creative Cloud.exe" that is basically the app that is sitting in the system tray.


As far as I understand its only possible purpose is to validate your CC account so applications can run.

On fiddling around further :

There seem to be 4 separate instances of "Adobe CEF Helper.exe" running in the background and only one seems to act up at any given time. I managed to end 1 of the 4 processes, but the rest would keep restarting. That solved the CPU iusage but I feel that's only temporary. The only way to get rid of all of them is if you end the Adobe Cloud.exe process which is basically running in your system tray. That just kills all the processes related to it.

Also on killing the "Adobe Cloud.exe", I am still able to run the various Adobe software that I downloaded. Guess I'm just going to disable the cloud process from starting up.

I'll have to manually check on updates every now and then I guess.

NEEDS FIX ASAP !!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jun 26, 2013 Jun 26, 2013

Copy link to clipboard

Copied

I am using PC based Creative Cloud and I am constantly having 3 copies of Adobe CEF Helper running, CEPServiceManager, CoreSync running.

The speed of my machine is nowhere near what a 12 processor machine should be, its all quiate pathetic really.

I just left behind an iMac 27 from 2009 which was quicker..!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

Same here, 13-15% CPU consumption on MacBook Pro. As I quit Creative Cloud (menu bar) app the Adobe CEF Helper stops likewise and everything is back to normal.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

Same for me Macbook pro Mac OS 10.7.5 ... no Adobe Products open but 25-30% cpu usage.

It is the Creative Cloud helper ... in idle mode without any action ... *grml*

More details:
The homescreen is loading for a long time ... maybe there is a temporary server problem(?) ...
When the home view with the spinning loader is selected and the window is closed the cpu load around 25-30% (CEF Helper)
plus around 15% cpu load for process "Creative Cloud".

If I selet the app-view and hide the window, the cpu load ist 8%.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

I ran into the same thing as I investigated why my new install of Flash Builder 4.7 won't open after the first opening (or it could be correlated to trying to change workspaces). I uninstalled and reinstalled FB and it worked for an initial opening. Looking for blocking tasks, I ran into this CEF Helper processes issue and wonder if it's related.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

Same here. 10-13% CPU  usage for Adobe CEF Helper and frequent cooling fan usage on a Macnbok Pro with top notch processor and 8 GB RAM. Unacceptable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

I'm seeing the same issue here on an older mac.  I have discovered that if I turn off the "home feed" option in the menubar creative cloud preferences, the CPU usage seems to have dropped.  Don't have any idea if it was directly related or not.  Am not able to make the cpu spike back up by turning it on again so....  Inconclusive.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

As soon as I log out of Creative Cloud it drops to zero. Log in … and we're back to 18%.

I have three Adobe CEF Helper processes in Activity Monitor, but only one of them has managed to run up 15 hours of CPU time.

"Open as Window" and the CC preferences have no effect.

With the app logged out I can run Photoshop but it asks me to log in separately. This seems to happen each time I log out of CC.

MacBook Pro 15-inch, 2.53GHz, Mid 2009 running OS X 10.8.4.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

Just wondering, You said you had 3 CEF processes running. How many applications do you have installed ?

I have 3 installed and even though I tried killing the processes,  3 of them keep restarting. I had 4 running at one point of time but I managed to kill one off. Have tried ending the 3 processes individually to see if you can kill any ?

Just trying to figure out what the process does.

Fuzzy Puppet wrote:

When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2013 Jun 21, 2013

Copy link to clipboard

Copied

Not sure how to answer the first question. I'm only subscribed to Photoshop and don't have Bridge CC installed yet, but I also have the CS6 versions installed from subscription. Could be anything from 1 to 3, I guess.

This time I found four CEF processes instead of three. I killed them all (starting with the misbehaved one) and they showed no sign of coming back.

Restarting Creative Cloud, initially I had only one CEF process with no CPU usage. Clicking on the Behance tab started a second process (still no CPU). Opening Photoshop created a third process, but one of them (maybe the last one) went away while I was typing and I'm back down to two.

The Home tab tells me my "Home Feed is empty," which could be significant. I don't remember what it said before.

I had that pref turned off before I killed it, and switching it back on doesn't change anything that I can see. Clicking on the Install Adobe Apps or Link with Behance buttons just takes me to their respective tabs. Still no runaway CEF processes, so I'll keep an eye on it for further developments.

Note also that I had to kill the Creative Cloud and Creative Cloud Helper processes after killing CEF because I had a ghost CC menu bar icon and window that wouldn't go away. Killing them as well as CEF might be important.

lord-_-yoda wrote:

Just wondering, You said you had 3 CEF processes running. How many applications do you have installed ?

I have 3 installed and even though I tried killing the processes,  3 of them keep restarting. I had 4 running at one point of time but I managed to kill one off. Have tried ending the 3 processes individually to see if you can kill any ?

Just trying to figure out what the process does.

Fuzzy Puppet wrote:

When I noticed it just now it was using a steady 18% CPU. I have Windows 7 running in VMware and it's idling around 15%. Adobe's "helper" app is more CPU intensive than an entire virtualized OS? What the hell?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 22, 2013 Jun 22, 2013

Copy link to clipboard

Copied

Not sure what to make of what you said...

I just killed all the processes including the creative cloud and the helper.. So i don't have anything on my system tray or any of those processes.

They don't run even when I start one of the cloud applications (lightroom, photoshop etc..) I have even disabled it from automatically starting during PC startup.

I read in another forum that CC only requires that you connect once every 3 months or so. In that case, I am just going to wait a couple of months, run it manually and update it.

Adobe probably have this figured out by then .. fingers crossed

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2013 Jun 24, 2013

Copy link to clipboard

Copied

Wowsers, same here. 21-22% CPU usage on my MacBook Pro.

I only found this thread as I was looking for the reasons that the home tab doesn't load every so often on the CC menu bar and I found this out. Time to close it and remove from startup items too.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2013 Jun 24, 2013

Copy link to clipboard

Copied

Same here! Constantly hogs 10-15% of the CPU and I've even noticed mouse lag and Spotlight (mission control, whatever) lag while running. This is *absurd* and is not an acceptable side-effect of having CC.

It does seem to be a bug, as killing the CEF helper does appear to restart it and make the CPU go back down to reasonable levels.

This is definitely a bug that needs to be acknowledged and addressed immediately. I won't continue to use CC (I'll go back to my standalone suite) if this keeps up.

Edit: Well, after logging back into creative cloud, it's back to 11-12% CPU. That's totally unacceptable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2013 Jun 24, 2013

Copy link to clipboard

Copied

I was seeing similar activity on my iMac. Today I started to inviestage it and when I clicked on the CC app, it said an update was available. I installed it and the CEF Helper process is now idling at 0%.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2013 Jun 24, 2013

Copy link to clipboard

Copied

JustJack, have to agree, I restarted the CreativeCloud app and it also told me an update was available. I installed the update and things appear to be AOK now.

Give it a shot, folks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2013 Jun 25, 2013

Copy link to clipboard

Copied

All seems well now, 0-0.5% usage on both iMac and MacBook Pro after this mornings CC Update. Nice.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines