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What is it? cc.png

New Here ,
Apr 08, 2019

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Recently every time I turn on my PC (Windows 10) there are two Creative Cloud pop-ups (attached image). What is it? How to fix it? Thanks.

Untitled-1.png

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Hi Marelo

In addition to David’s link, this site may also help with the cc.png file:

What is Cc.png and How to Fix It? Virus or Safe?

Jane

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What is it? cc.png

New Here ,
Apr 08, 2019

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Recently every time I turn on my PC (Windows 10) there are two Creative Cloud pop-ups (attached image). What is it? How to fix it? Thanks.

Untitled-1.png

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Hi Marelo

In addition to David’s link, this site may also help with the cc.png file:

What is Cc.png and How to Fix It? Virus or Safe?

Jane

TOPICS
Creative Cloud

Views

3.1K

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Apr 08, 2019 1
Adobe Employee ,
Apr 08, 2019

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Hi Marcelo,

This doesn't look like it is Adobe related it looks like ACDSee Pro. ACDSee Photo Studio Software | Photo Editing, Photo Management, Photo Editor, Digital Photography, D...

You should contact them for help.

ACD SYSTEMS | Email Us

Best,

- Dave

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Apr 08, 2019 1
New Here ,
Apr 08, 2019

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ACDSee Pro is just the software configured to open image files. It could be any other. The pop-up message icon is from Creative Cloud (see attached image).

Untitled-2.png

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Apr 08, 2019 2
New Here ,
Dec 01, 2019

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No, that's not the answer. The icon shown is just because the original poster associated PNG files to ACD See. It is adobe CC trying to download the file.

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Dec 01, 2019 3
Adobe Community Professional ,
Apr 08, 2019

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Hi Marelo

In addition to David’s link, this site may also help with the cc.png file:

What is Cc.png and How to Fix It? Virus or Safe?

Jane

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Apr 08, 2019 1
Community Beginner ,
Apr 19, 2019

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I have the same problem. Every time you start the PC before it is switched off (never during a restart!) Exactly these 2 windows. Triggering process: ADOBE CC.

I downloaded the cc.png: 1 kb small, invisible (only one pixel), ideal for bad guys!

Content (read out via Notepad ++):

"‰ PNG

IHDR% ÛVÊ PLTEÿM \ 58 tRNS @ æØf

IDATxœcb 67 | ¨IEND®B`, "

Neither the downlod, nor the open brought an improvement! This is annoying!

P.S .: There is no running on the system !!! ACDSEE! Only ADOBE!

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Apr 19, 2019 1
Community Beginner ,
Aug 07, 2019

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I don't have any ACDSEE products installed, and FreeDownloadManager which handles my downloads suddenly downloaded this cc.png, from https://connect.ffc.adobeoobe.com/cc.png?t=1565191975033

Contents, (leaving out non-ASCII characters) are identical to those posted by AranankA above. Creative Cloud (4.9.0.504) is running but did not react to this download. No Adobe pages open in any browser.

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Aug 07, 2019 0
Adobe Community Professional ,
Aug 07, 2019

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The non Ascii characters are probably simply binary data. Use filealyze and look at the PNG data structure.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 07, 2019 0
Community Beginner ,
Aug 07, 2019

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As AranankA said, it's a one-pixel png. Judging by the source, it seems to have something to do with OOBE but what it's for, what process initiated the download, where it should go, all are a mystery to me.

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Aug 07, 2019 0
Adobe Community Professional ,
Aug 07, 2019

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Such downloads are initiated to trigger something on the other side. It may be counter, it may be a check or some other strange use. E-mails also use or used to have such images remotly downloaded, just to check if you opened the mail.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 07, 2019 0
Community Beginner ,
Sep 19, 2019

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I actually have the same issue and have not found a solution. Since I don't have, nor ever had any ACDSee product, they are unable to help me with Adobe CC trying to download cc.png. Does anyone know how to actually fix this or does someone know what I should tell ACDSee support so they can help me with this Adobe CC issue? I noticed someone posting a link to some automatic registry cleaner software. I am a bit weary of those. Has anyone tried that? Does it work?

Also, I am slightly puzzled why Adobe CC trying to download cc.png would be ACDSee's problem, but I am willing to ask them again if I just know what I should ask of them.

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Sep 19, 2019 1
New Here ,
Nov 07, 2019

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The attempted download of cc.png continues on every reboot of my computer.  ACDSee is nowhere near my computer.  I am anxious about this...help?

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Nov 07, 2019 0
Community Beginner ,
Mar 16, 2020

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My PC was a new one. Built as a gaming rig, but also installed Adobe CC in case I need to do home office. So no Irfanview or ACDSee installed. Ever. But my wife has an extra account in case she needs home office so it could be she has installed it. I doubt it since she doesn't need either for work and I don't see anything related in HKLM. Anyway, I went through HKLM and HKCU and removed everything I thought not fitting there (do NOT try this at home! Deleting wrong things from the registry may render your entire operating system unusable, possibly even immediately.) and I haven't had this since. So it is something in the registry. Not sure what. I do not recommend my blind fix for anyone. It was a bad way to go about it and I think it was more luck than anything I didn't brick my OS.

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Mar 16, 2020 0
Community Beginner ,
Nov 07, 2019

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Marcelo did you solve this issue or did Adobe staff just mark this as 'solved' without your input?
I'm having this issue as well. On reboot Adobe CC is attempting to download .png. It is clearly not related to ACDSee Pro unless my is related to 'IrfanView'... Or just maybe Irfan View is my program progam set to open PNG's.

Quite frustrating seeing this marked as solved, David_B, when it clearly wasn't and was just misunderstood by the staff. I pay good money for this suite.
Annotation 2019-11-08 170529.png

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Nov 07, 2019 3
New Here ,
Mar 05, 2020

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I'm having the same problem.

Why is this marked as Solved?  It's clearly not.

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Mar 05, 2020 1
New Here ,
Mar 15, 2020

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Same here.  It is less frequent, but still occasionally happens.

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Mar 15, 2020 0
Most Valuable Participant ,
Mar 15, 2020

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I have no inside knowledge, but what can we find out.

 

1. The download is from a server in the adobeoodb.com domain. This could be a fake, since it isn't adobe.com, so let's check. https://helpx.adobe.com/uk/enterprise/kb/network-endpoints.html shows the Adobe servers you need to unblock to make things work. adobeoobe.com is in there. So this is a genuine Adobe server.

 

2. The downloads variously say "Infanview PNG file" or "ACSee ... PNG file". This is not saying these apps are in any way involved. This is just what, on your system, Windows calls PNG files. The name comes from the default PNG handler, and you'd get it whenever you download (rather than display) a PNG file. So, all we know is, it's a PNG file and is being downloaded.

 

That's all so far. So it points at a technical glitch somewhere, but not an attack. As noted above, one pixel images are frequently used as counters, but that clearly isn't what's happening.

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Mar 15, 2020 1