What's the deal with terrible Adobe customer support?

Explorer ,
Aug 10, 2018 Aug 10, 2018

Copy link to clipboard

Copied

During the past week I've contacted around a dozen different agents regarding problems with Premiere Pro and After Effects. None of the agents have resolved my issue (only one agent gave me a possible solution), one agent left me hanging for 4 minutes after I posed a question (I ended up just closing the chat), and most agents answer my questions with scripted, unhelpful comments (such as "I apologize for the inconvenience. I will try my best to help with this issue.")

Sorry if this sounds like a rant, but I'm fed up with inexperienced and unhelpful Adobe agents who cannot help me answer questions about my software that I paid over $600 for.

Where can I complain to Adobe directly--not to some agent--about their costumer service, and where can I receive better service (meaning, being able to talk to people other than the "agents" I described above)?

TOPICS
Creative Cloud

Views

241

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Aug 10, 2018 Aug 10, 2018
For the latest Cloud version, ask other users in Community: Premiere Pro CC | Adobe Community For the CS6 version (you don't say) ask in Premiere Pro CS6 & Earlier There is no link that I know of that will allow you to speak to "Adobe" only the chat agents

Likes

Translate

Translate
Adobe Community Professional ,
Aug 10, 2018 Aug 10, 2018

Copy link to clipboard

Copied

For the latest Cloud version, ask other users in Community: Premiere Pro CC | Adobe Community

For the CS6 version (you don't say) ask in Premiere Pro CS6 & Earlier

There is no link that I know of that will allow you to speak to "Adobe" only the chat agents

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Aug 17, 2018 Aug 17, 2018

Copy link to clipboard

Copied

Mat can you help here? JH

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

LATEST

It is unbelievable the lack of integrity at Adobe and how bad the support is. 

Here's my experience so far. No help at all !!

 

https://community.adobe.com/t5/acrobat/zero-integrity-at-adobe-customer-support-is-terrible/m-p/1183...

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines