During the past week I've contacted around a dozen different agents regarding problems with Premiere Pro and After Effects. None of the agents have resolved my issue (only one agent gave me a possible solution), one agent left me hanging for 4 minutes after I posed a question (I ended up just closing the chat), and most agents answer my questions with scripted, unhelpful comments (such as "I apologize for the inconvenience. I will try my best to help with this issue.")
Sorry if this sounds like a rant, but I'm fed up with inexperienced and unhelpful Adobe agents who cannot help me answer questions about my software that I paid over $600 for.
Where can I complain to Adobe directly--not to some agent--about their costumer service, and where can I receive better service (meaning, being able to talk to people other than the "agents" I described above)?