What's the deal with terrible Adobe customer support?

[Morgan_Cynic]

During the past week I've contacted around a dozen different agents regarding problems with Premiere Pro and After Effects. None of the agents have resolved my issue (only one agent gave me a possible solution), one agent left me hanging for 4 minutes after I posed a question (I ended up just closing the chat), and most agents answer my questions with scripted, unhelpful comments (such as "I apologize for the inconvenience. I will try my best to help with this issue.")

Sorry if this sounds like a rant, but I'm fed up with inexperienced and unhelpful Adobe agents who cannot help me answer questions about my software that I paid over $600 for.

Where can I complain to Adobe directly--not to some agent--about their costumer service, and where can I receive better service (meaning, being able to talk to people other than the "agents" I described above)?

[John T Smith · Accepted solution]

For the latest Cloud version, ask other users in Community: Premiere Pro CC | Adobe Community

For the CS6 version (you don't say) ask in Premiere Pro CS6 & Earlier

There is no link that I know of that will allow you to speak to "Adobe" only the chat agents

[joanH]

Mat can you help here? JH

[STL-TOR-HQ-IT]

It is unbelievable the lack of integrity at Adobe and how bad the support is. 

Here's my experience so far. No help at all !!

https://community.adobe.com/t5/acrobat/zero-integrity-at-adobe-customer-support-is-terrible/m-p/1183...