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what to do next

New Here ,
May 30, 2020

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I have paid my subscription, I have made and verified my acount. I downloaded the installer and it opens a window to authenticated the acount, the acount signs in then nothing. what am I supposed to do next. It is doing nothing, there is no downlaoding going on and I just don't know what to do.

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what to do next

New Here ,
May 30, 2020

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I have paid my subscription, I have made and verified my acount. I downloaded the installer and it opens a window to authenticated the acount, the acount signs in then nothing. what am I supposed to do next. It is doing nothing, there is no downlaoding going on and I just don't know what to do.

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Bug

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264

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May 30, 2020 0
Most Valuable Participant ,
May 30, 2020

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A strange question I know but, what sort of nothing is it doing? You need to be able to run the Creative Cloud desktop app. Is that what you downloaded, and does it run? 

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May 30, 2020 0
Adobe Community Professional ,
May 30, 2020

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Hi,

Which installer you have downloaded? Is it Creative Cloud for Desktop? If yes, Could you please attach a screenshot what happens after authenticated the account? 

 

Best regards

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May 30, 2020 0