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When downloading adobe softwares my computer refused to download them

New Here ,
Oct 10, 2020

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When downloading adobe softwares, including adobe creative, my computer downloads the content slowly and then stop all of a sudden. The stopping in progress also happens when there's a disruption, like when the computer goes to sleep or  I click of the window that the download was previously on. I've tried the how-to methods and part of the troubleshooting methods but nothing's working.

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Creative Cloud, Installation

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When downloading adobe softwares my computer refused to download them

New Here ,
Oct 10, 2020

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When downloading adobe softwares, including adobe creative, my computer downloads the content slowly and then stop all of a sudden. The stopping in progress also happens when there's a disruption, like when the computer goes to sleep or  I click of the window that the download was previously on. I've tried the how-to methods and part of the troubleshooting methods but nothing's working.

TOPICS
Creative Cloud, Installation

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53

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Oct 10, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Oct 11, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 11, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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