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When I attempt to update my Adobe software I receive a U44M1P7 error

Adobe Employee ,
Sep 05, 2013

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The U44M1P7 error indicates that the update was not able to be applied successfully.  Please see Installation failed. Error U44M1P7 | Updates which discusses how to resolve this error.

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When I attempt to update my Adobe software I receive a U44M1P7 error

Adobe Employee ,
Sep 05, 2013

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The U44M1P7 error indicates that the update was not able to be applied successfully.  Please see Installation failed. Error U44M1P7 | Updates which discusses how to resolve this error.

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Community Beginner ,
Jan 19, 2014

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I've done nothing but apply recommended updates through the Creative Cloud app. And here were are with this error. The recommendation is for me to uninstall and reinstall everything? Ridiculous. Very much reconsidering our CC for Teams subscription, since no one is going to pay me for lost time to implement your blanket recommendation.

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Adobe Employee ,
Jan 21, 2014

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Jscml I would recommend reviewing your installation log files per the recommendations in the document.  This will allow you to determine exactly what action is appropriate for you to take.

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Adobe Community Professional ,
Jan 21, 2014

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there was a problem with a previous update that blocks subsequent updates.

It appears the 13.0.1.2 update is the problem.

Here is a summary of the fix:

1) UNinstall Photoshop (no need to uninstall anything else in CS6)

2) Reboot your computer (just to make sure nothing is hanging around in memory)

3) Install Photoshop and immediately quit the Creative Cloud app

4) Run photoshop

5) Go to HELP > UPDATES

6) EXPAND the update group and UNselect the 13.0.1.2 update

7) Apply the 13.1.2 update

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Community Beginner ,
May 13, 2014

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Affraid this does not resolve my error.  I uninstalled Photoshop CS6 for the CC update and it fails at 50%, assuming 50% mark is that it downloaded the downloader software. 

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | -------------------------------------- Summary --------------------------------------

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 |  - 0 fatal error(s), 1 error(s)

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | Win OS version: 6.1.1.0 64 bit Type: 1

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 |

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} -----------

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll")(Seq 4)

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 |

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | Please search the above error string(s) to find when the error occurred.

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | These errors resulted in installer Exit Code mentioned below.

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | -------------------------------------------------------------------------------------

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 |

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | Exit Code: 7 - Unable to complete Silent workflow.

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | END - Installer Session

05/13/14 20:27:28:183 | [INFO] |  | OOBE | DE |  |  |  | 11964 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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Adobe Employee ,
May 14, 2014

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KensDesign&PhotoG please see Adobe CSXS Infrastructure 4 fails to install with U44M1P7 or U44M2P7 error for information on how to resolve the error you discovered within your installation log files.

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Participant ,
May 21, 2014

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Dear Adobe ~

We all know you have a monopoly on the graphics software market, but can you PLEASE sort out these problems without expecting from your clients to spend massive amounts of work time on checking logs and uninstalling and reinstalling your obviously broken product! I am a graphic designer losing production time because the tools i bought expect from me to fix them. Sort it out!

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Adobe Employee ,
May 21, 2014

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Karienvdw please see my response in Broken Creative Cloud

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New Here ,
May 07, 2015

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I had the same problem and i can´t believe the solution that Adobe gave. Don´t have time too! I pay for this!

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Community Beginner ,
Mar 03, 2015

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I found a solution:

I have try all: Uninstall, reinstall, reboot, Clean... and nothing have worked until I have seen somebody saying this:

to fix this (on a PC)

1: open up the Creative Cloud control panel, and quit out.

2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

3: Delete (or rename) the directory named "1.0"

4: restart Creative Cloud

5: Got to the App manager and update

I try that but didn't work. But finally a notice (in my case) in this directory (C:\Users\Bart Raven\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobeAfterEffects-13.0.0-Trial\13.0.2) I had a SETUP.ZIP file of the 13.0.2 update that was BROKEN and it didn't want to unzip. IT WAS A SETUP.ZIP file BROKEN.

THAT WAS THE PROBLEM!!

I download a new 13.0.2 update from this site:

All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools windows

All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools MAC

and put it unziped in the same directory: ((C:\Users\Bart Raven\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobeAfterEffects-13.0.0-Trial\13.0.2)

RUN IT, and finally everything works fine again!!

Then i put the last update from the Adobe Cretive Cloud.

SO, The problem is a broken SETUP.ZIP file update in some place in here: C:\Users\Bart Raven\AppData\Local\Adobe\AAMUpdater\1.0\Install  - for WINDOWS.

Just replace it for a good one.

Hope this help

More info: Update Failed. Unable to extract the downloaded files. (U44M11210)

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New Here ,
May 10, 2015

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I had the same problem, I actually just reinstalled the creative cloud (couldn't uninstall it) and it seemed to right whatever was wrong and allowed me to update successfully.

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