When installing Adobe Illustrator CS6, the Installer says "Your installation encountered errors" but error summary file lists 0 fatal errors, 0 errors, 0 warnings.

[gd23854895]

How should I proceed?

I'm running Windows 7.

[Ned Murphy]

Can you copy/paste the entire error message?

[gd23854895]

Sure! Here it is:

"Installation Failed

Your installation encountered errors.

The error summary file may help you identify the issue.

More troubleshooting tips:

1. Restart your computer.

2. Exit all applications including startup items, virus checking and firewall software.

3. Close this window and launch the installer again to reinstall your application.

If the problems persist, please contact Customer Support for further assistance."

I tried all three of the tips suggested in the troubleshooting.

The error summary file says:

"

Exit Code: 20

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warning(s)

-------------------------------------------------------------------------------------

"

[Ned Murphy · Accepted solution]

Look for the Exit Code 20 info....

Installation and launch log errors | CS5, CS5.5, CS6, CC -

https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

[gd23854895]

Brilliant, thanks! Being able to decode the error code is very helpful -- now I know it wasn't finding the install files during the install process. I think I've been able to fix it!

[Ned Murphy]

You're welcome

[default6hae764uah7a]

Sure! Here it is:

"Installation Failed

Your installation encountered errors.

The error summary file may help you identify the issue.