When installing Adobe Illustrator CS6, the Installer says "Your installation encountered errors" but error summary file lists 0 fatal errors, 0 errors, 0 warnings.

Community Beginner ,
Apr 10, 2015 Apr 10, 2015

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How should I proceed?

I'm running Windows 7.

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correct answers 1 Correct Answer

LEGEND , Apr 10, 2015 Apr 10, 2015
Look for the Exit Code 20 info....Installation and launch log errors | CS5, CS5.5, CS6, CC -https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.htmlTroubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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LEGEND ,
Apr 10, 2015 Apr 10, 2015

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Can you copy/paste the entire error message?

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Community Beginner ,
Apr 10, 2015 Apr 10, 2015

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Sure! Here it is:

"Installation Failed

Your installation encountered errors.

The error summary file may help you identify the issue.

More troubleshooting tips:

1. Restart your computer.

2. Exit all applications including startup items, virus checking and firewall software.

3. Close this window and launch the installer again to reinstall your application.

If the problems persist, please contact Customer Support for further assistance."

I tried all three of the tips suggested in the troubleshooting.

The error summary file says:

"

Exit Code: 20

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warning(s)

-------------------------------------------------------------------------------------

"

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LEGEND ,
Apr 10, 2015 Apr 10, 2015

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Look for the Exit Code 20 info....

Installation and launch log errors | CS5, CS5.5, CS6, CC -

https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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Community Beginner ,
Apr 14, 2015 Apr 14, 2015

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Brilliant, thanks! Being able to decode the error code is very helpful -- now I know it wasn't finding the install files during the install process. I think I've been able to fix it!

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LEGEND ,
Apr 14, 2015 Apr 14, 2015

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You're welcome

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Sure! Here it is:

 

"Installation Failed

 

Your installation encountered errors.

 

The error summary file may help you identify the issue.

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