When is my product going to be activated?

New Here ,
Jul 16, 2021 Jul 16, 2021

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dear friends 

please advice. Yesterday I have bought Abode Illustrator ( one month only)

however I will be able to install it only after three weeks from today.  The quesion is: whn does it expire?   in  a month from the date of purchase? or in  a month from activation and first use?  please advice. thanks  a lot in advfnce.

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Activation, Installation, New user

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LEGEND ,
Jul 16, 2021 Jul 16, 2021

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It will not expire. You cannot "buy for a month". If you buy the month-by-month program you need to cancel, on the last day of some month ideally.

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

 

If you did not specifically buy the Monthly plan (which costs more each month but which may be cancelled at the end of any subscription month) what you have is an annual plan with monthly payments... and you pay a fee to cancel after 2 weeks and before the end of your year

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Thanks, John. I did specifically bought the Monthly plan (which costs more each month but which may be cancelled at the end of any subscription month).  I will study the links that you provided.

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Hi @Tatyana5F85,

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal to check the status of your account.  If you purchased a monthly plan yesterday, it should renew automatically in 30 days unless you cancel it.
https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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