when you try to install an application on the PC, the computer gives error 81, what can I do?

New Here ,
Oct 22, 2016 Oct 22, 2016

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when you try to install an application CC on the PC, the computer gives error 81, what can I do?

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Adobe Community Professional , Oct 22, 2016 Oct 22, 2016
Close all adobe processes, rename PDApp folder.

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Adobe Community Professional ,
Oct 22, 2016 Oct 22, 2016

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Close all adobe processes, rename PDApp folder.

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New Here ,
Jan 07, 2017 Jan 07, 2017

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Yes! What I must to do?

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Adobe Community Professional ,
Jan 07, 2017 Jan 07, 2017

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1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS:

/Users/<user folder>/Library/Application Support/Adobe/OOBE/PDApp

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows:

C:\Users\<user folder>\AppData\Local\Adobe\OOBE\PDApp

Windows 64-bit: \Program Files (x86)\Common Files\Adobe\OOBE\PDApp

Windows 32-bit: \Program Files\Common Files\Adobe\OOBE\PDApp

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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