Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon(circle with three dots) on the bottom right, and type AGENT to avoid bots and talk to a human. If you don't see the icon try changing your browser. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan
Thanks for the cookie mention, Manan: it prompted me to look into that.
As an EU user, I am presented with the cookie selection/privacy settings dialog, where one enables or disables (apart from "essential" cookies) also "performance", "extend functionality" and "personalize ads" cookies.
"Chat" apparently is not an "essential" cookie (a choice I, personally, severely question), but rather an "extend functionality" cookie (examples of which uses otherwise are "remember username, returned visits, preferred language, location"), because enabling cookies to "extend functionality" makes the chat icon appear.