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White screen preventing me from starting anything in the suite

New Here ,
Mar 05, 2020

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HI, after upgrading, a white screen is preventing me from starting anything in the suite. ANy thoughts?

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White screen preventing me from starting anything in the suite

New Here ,
Mar 05, 2020

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HI, after upgrading, a white screen is preventing me from starting anything in the suite. ANy thoughts?

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Mar 05, 2020 1
Adobe Community Professional ,
Mar 05, 2020

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Please take a look here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

If this doesn't help we need more information about your system.

Which operating system do you use?

Which version of Adobe programs do you use?

Please post the exact version not only phrases like "newest" or "actual" or so.

Do you get an error message? If yes please post the exact message.

 

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Mar 05, 2020 0
Explorer ,
Mar 05, 2020

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Thanks for the update. I tried the steps above. 

 

Download the uninstaller. Uninstall the creative cloud app 

Download the installer -> Install the creative cloud

 

At the installer completion I get the message There was an error with the adobe creative cloud  > Repair ?   

I had the same message before , I click on repair and it repeats the same issue 

closed the installer. closed the adobe creative cloud 

Opened the cretaive cloud once more. 

Blank window.

 

This is windows 10. I use the adobe cc  apps with autoupdate on. Can't check the version for the creative cloud but I just tried uninstalling and re installing the latest one. No changes

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Mar 05, 2020 0
Most Valuable Participant ,
Mar 05, 2020

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Mar 05, 2020 0
Explorer ,
Mar 05, 2020

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Thanks fo rthe update. I tried the 2 tips you suggested but the issue remains. On the second tip. I did not have any special character in my profile and I still updated it (overwrite and save)  but no changes

 

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Mar 05, 2020 0
Explorer ,
Mar 07, 2020

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Rename the opm.db file.

  1. Close the Creative Cloud application if it's running.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
  3. Rename the opm.db file to opm_old.db
  4. Launch Creative Cloud

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Mar 07, 2020 0