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Whole Creative Suite 2020 broken, Photoshop and Illustrator CC crash when launched

New Here ,
Feb 14, 2020

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I'm using MacBook Pro - Catalina 10.15.3

(Retina, 15-inch, Early 2013)

 - Processor 2,7 GHz Quad-Core Intel Core i7 - Memory 16 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 4000 1536 MB

 

Adobe illustrator 2020 ( 24.0.3)

Adobe Photoshop 2020 ( 21.0.3)

Illustrator keeps quitting, getting errores to save, quit when copy and paste in photoshop, cannot open files if i save them in CS version ( as i get errors in 2020 version).  

Already donde to create pdf settings, and did not work.

All the suite is original, paid, and updated.

NEED URGENT TO KNOW HOW TO SOLVE as I need to work!!!! 

 

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Whole Creative Suite 2020 broken, Photoshop and Illustrator CC crash when launched

New Here ,
Feb 14, 2020

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I'm using MacBook Pro - Catalina 10.15.3

(Retina, 15-inch, Early 2013)

 - Processor 2,7 GHz Quad-Core Intel Core i7 - Memory 16 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 4000 1536 MB

 

Adobe illustrator 2020 ( 24.0.3)

Adobe Photoshop 2020 ( 21.0.3)

Illustrator keeps quitting, getting errores to save, quit when copy and paste in photoshop, cannot open files if i save them in CS version ( as i get errors in 2020 version).  

Already donde to create pdf settings, and did not work.

All the suite is original, paid, and updated.

NEED URGENT TO KNOW HOW TO SOLVE as I need to work!!!! 

 

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Creative Cloud

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399

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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Hi, thanks for youe answer, i will do AGAIN, as I already done it. THanks!

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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confirm you were successful by testing a previously set preference and making sure it's been reset to default.  if you don't have any non-default preferences, create one so you can confirm it's been reset.

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Feb 14, 2020 1
New Here ,
Feb 14, 2020

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I did it. Now I can copy and paste, but first time I Open illustrator, it quits.

I also open a file, made in this version as well, made a change and when trying to save I still get " Illustrator is unable to save this document Disenios.ai due to some unexpected errors. 

Unvelievable.

https://vimeo.com/user52287983/review/391534001/ee6fb9f281 

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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uninstall ai, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer 

use the desktop app to install your ai

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Feb 14, 2020 0
New Here ,
Mar 11, 2020

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I have the same anoying problem. 

Premiere, Media encoder, After Effects and Audition won't start.

Trying to load a video in Photoshop doesn't work. 

Adobe and Catalina 10.15.3 is a no go.

Adobe please solve this. We pay a lot of money for bad software.

 

I use a MacBook Pro (15-inch, 2018) 

2,9 GHz 6-Core Intel Core i9, 32 GB 2400 MHz DDR4, Radeon Pro Vega 20 4 GB

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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you're not talking to adobe here.  these are user-to-user forums.

 

did you successfully reset the preferences of the problematic programs?

did you use the cc desktop app to install the programs?

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Mar 11, 2020 0
New Here ,
Mar 11, 2020

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I reset all preferences.

Uninstalled the apps.

Reinstalled with desktop app, even installed previous versions.

Tried the same apps on my prehistoric iMac 2009 with High Sierra. No prblems at all, exept some aps don't run on an old video card.

It must be Catalina vs Adobe.

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Mar 11, 2020 0
New Here ,
Mar 12, 2020

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Fixed.

After a 2 hours chat with Adobe helpdesk my problem is solved.

A third party plugin was the issue. Deleted it and everything is working again.

 

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Mar 12, 2020 0
Engaged ,
Mar 12, 2020

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Did you try resetting the preferences as well?

That would have helped too.

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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No that didn't help.

Read my other comments.

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Mar 12, 2020 0