Why am I getting a perpetual "Waiting" message when installing new apps?

[kellyl67383963]

I'm on Mojave and downloading some new apps. Can someone explain?

[Jeff A Wright · Accepted solution]

I am sorry to hear that you are stuck, Kelly. Do you ever receive any specific error messages?  Are you using the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to install the application?

[kellyl67383963]

Thanks, Jeff! I see that part of my question maybe didn't even make it into my post! It actually came through, so all is well.