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why can't I log out of my creative cloud desktop app?

New Here ,
Jan 19, 2019

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It's signed in under someone else e-mail address, and I can't seem to log out. I'm trying to download Premiere Pro and the adobe site which I'm logged into, under my proper e-mail address launches the desktop app to download premiere. But I can't do anything because it wants me to enter a verification code sent to the e-mail address currently logged in.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the 3 dots in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

3)  restart the cc desktop app and sign in

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why can't I log out of my creative cloud desktop app?

New Here ,
Jan 19, 2019

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It's signed in under someone else e-mail address, and I can't seem to log out. I'm trying to download Premiere Pro and the adobe site which I'm logged into, under my proper e-mail address launches the desktop app to download premiere. But I can't do anything because it wants me to enter a verification code sent to the e-mail address currently logged in.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the 3 dots in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

3)  restart the cc desktop app and sign in

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Creative Cloud

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Adobe Community Professional ,
Jan 19, 2019

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Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the 3 dots in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

3)  restart the cc desktop app and sign in

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New Here ,
Mar 17, 2019

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Thank You.

Itb has worked 🙂

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Adobe Community Professional ,
Mar 19, 2019

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you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

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Adobe Employee ,
Mar 20, 2019

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New Here ,
Nov 07, 2019

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It is worth noting before you go through all the hassle, that you cannot sign out while you have applications updating.

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Explorer ,
Feb 12, 2020

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It is also worth noting that in MacOS High Sierra, you cannot sign out of Adobe Creative Cloud 2020 without restarting the computer.

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