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why can't I log out of my creative cloud desktop app?

New Here ,
Jan 19, 2019 Jan 19, 2019

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It's signed in under someone else e-mail address, and I can't seem to log out. I'm trying to download Premiere Pro and the adobe site which I'm logged into, under my proper e-mail address launches the desktop app to download premiere. But I can't do anything because it wants me to enter a verification code sent to the e-mail address currently logged in.

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 19, 2019 Jan 19, 2019
Delete the entire contents of the OOBE folder:1) Quit the Creative Cloud desktop app from the 3 dots in the upper-right corner.2) Browse to the following location based on your operating system.    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBENote: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html...

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Adobe Community Professional ,
Jan 19, 2019 Jan 19, 2019

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Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the 3 dots in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

3)  restart the cc desktop app and sign in

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New Here ,
Mar 17, 2019 Mar 17, 2019

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Thank You.

Itb has worked 🙂

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Adobe Community Professional ,
Mar 19, 2019 Mar 19, 2019

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you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Thank you! Worked on MAC

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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you're welcome, too.

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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New Here ,
Nov 07, 2019 Nov 07, 2019

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It is worth noting before you go through all the hassle, that you cannot sign out while you have applications updating.

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Explorer ,
Feb 12, 2020 Feb 12, 2020

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It is also worth noting that in MacOS High Sierra, you cannot sign out of Adobe Creative Cloud 2020 without restarting the computer.

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New Here ,
Apr 05, 2021 Apr 05, 2021

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This is unbelivable and a complete nonsese! Who had the dumb idea of not being able to switch an account on the Creative Cloud Desktop app? The solution above does not work, I'm on Big Sur with the most recent version of Creative Cloud and I can't sign out of my account and sign in with my bosses account. I have been looking for a solution for days.

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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what problem do you encounter and where in the process is it encountered?

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