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Why can't I use my existing subscription to edit PDFs?

New Here ,
Apr 10, 2020

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this is help? I need to chat with a representative about my subscription NOT showing on here - it shows I have one - I use it on my ipad - but when I log in here it keeps wanting me to use a free trial or purchase another subscription - shows I have NO products but shows I have the premium subscription.

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Why can't I use my existing subscription to edit PDFs?

New Here ,
Apr 10, 2020

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this is help? I need to chat with a representative about my subscription NOT showing on here - it shows I have one - I use it on my ipad - but when I log in here it keeps wanting me to use a free trial or purchase another subscription - shows I have NO products but shows I have the premium subscription.

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Bug

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251

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 10, 2020 0
Most Valuable Participant ,
Apr 10, 2020

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What you have on an ipad is not the same as a program to install on a real computer

 

An ipad app is purchased from the Apple app store, not direct from Adobe

 

Log-in to your account and click this link https://account.adobe.com/plans to find out what you have

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