Why does Adobe make it so hard to raise an Official Complaint??

New Here ,
Apr 03, 2019 Apr 03, 2019

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Why does Adobe make it so hard to raise an Official  Complaint?? Have they got something to hide?

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Adobe Community Professional ,
Apr 03, 2019 Apr 03, 2019

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Complaint about what exactly?

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LEGEND ,
Apr 03, 2019 Apr 03, 2019

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It's easy to complain to any company. Write a letter and send it to their head office, Complaints Department or to the CEO.

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New Here ,
Feb 06, 2021 Feb 06, 2021

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This really resonates with me 😞

Amy trying to find an email address somewhere on the site to put my complaint into writing about the service and yet cannot find any way to contact Adobe other than through the chat service which is part of the complaint!

Why hide?

Really should be transparent on the website about how to make a complaint.  

Dont want to have to air my complaint on a forum as thats not the correct way to do things.

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Adobe Community Professional ,
Feb 06, 2021 Feb 06, 2021

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Adobe does not use email

 

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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