Why it's getting more and more difficult to reach support

New Here ,
Nov 03, 2020 Nov 03, 2020

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Its a shame Adobe to be unable to provide support for the accounts and payments !!!

Why it need to verify 5 times a credit card , charging it with 1 eur on each verification, and there is no button that I can go and pay my plan... no it proceed asking for card verification and charging 1 eur on each attempt.... 

Then I tried to find support at Adobe .... FAIL !!!! No support, no verification charges has been reverted ... nothing.....and still I can't pay for my plan!!!!!! I never saw so much difficult and messed support page like the Adobe one !!!!

Anyone that knows how to reach someone at Adobe ???

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Activation, Creative Cloud

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correct answers 2 Correct Answers

Most Valuable Participant , Nov 03, 2020 Nov 03, 2020
Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a person rather than the AIDo be aware that Adobe's staf...

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Adobe Employee , Nov 03, 2020 Nov 03, 2020
To add to John's response, please make sure to sign in with the e-mail tied to whatever Adobe product or service you are trying to make the payment adjustment for.  I reviewed the account you used to post to this public discussion forum, but the last interaction was in July.   You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any recent support cases.

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Most Valuable Participant ,
Nov 03, 2020 Nov 03, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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To add to John's response, please make sure to sign in with the e-mail tied to whatever Adobe product or service you are trying to make the payment adjustment for.  I reviewed the account you used to post to this public discussion forum, but the last interaction was in July.

 

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any recent support cases.

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