Why my creative cloud shows offline

New Here ,
Dec 20, 2019 Dec 20, 2019

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I have my office desktop connecting to the internet, but when I opened Creative Cloud, it says Offline, no internet connection. My coworker's CC is fine. 

See the following picture Capture.JPG

 

 
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correct answers 1 Correct Answer

Adobe Employee , Aug 31, 2020 Aug 31, 2020
Lucie154A, if you are trying to use a individual Creative Cloud membership, then the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  One or more of the servers/ports are likely blocked on the work network.   If your work's I.T. department is unable to make the changes, then I would recommend you look into a Creative Cloud for Team or Enterprise membership.  Both memberships include the ability to install and utilize Crea...

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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It sounds like there's a conflict with the anti-virus / firewall settings and Creative Cloud.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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Uninstall Creative Cloud Desktop, download a new version and try again.

 

I have personally run into this issue myself several times and eacch time this did the trick

 

Mo

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Contributor ,
Aug 02, 2020 Aug 02, 2020

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Is there a way to do that without uninstalling and reinstalling all of my adobe apps?

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Community Beginner ,
Dec 22, 2019 Dec 22, 2019

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I've the same issue. And yet, it seems to update quite fine without an internet connection when it wants to. Perhaps not having an internet connection doesn't mean the same thing to Adobe that it does for the rest of us.

adobe spesh.jpg

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Same problem for me , I' been using premier lately also I don't see how I would of figured half this stuff ten years ago with no book or videos on all the glitches and back Door erk in jerks when I finally learn all the quirks in this adobe stuff hopefully will pay off on countless sleep less nights up trying to figure out how to work this on our own sometimes tutorials are jacked but I must be thankful came along way #thxyoutube #trailerror

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New Here ,
Jul 28, 2020 Jul 28, 2020

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I'm getting the same this morning... it's not even syncing.  Just says I have no connection as I sit here with my connection replying to this thread.

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New Here ,
Dec 17, 2020 Dec 17, 2020

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same.  very frustrating having to upload to dropbox when it should all be on the cloud.

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Community Beginner ,
Aug 05, 2020 Aug 05, 2020

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Similar issue to original poster,  Attempting to install Illustrator, Creative Cloud installer keeps toggling online/offline like every second.  Installer never completes.  We can't install any apps at all. Very frustrating. 

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New Here ,
Aug 31, 2020 Aug 31, 2020

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has this been solved? i have had the same problem for several months on my computer at work, so i have to use premier rush only at home. very inconvenient. i cannot do anything at work with creative cloud because it thinks its offline.

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Lucie154A, if you are trying to use a individual Creative Cloud membership, then the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  One or more of the servers/ports are likely blocked on the work network.

 

If your work's I.T. department is unable to make the changes, then I would recommend you look into a Creative Cloud for Team or Enterprise membership.  Both memberships include the ability to install and utilize Creative Cloud applications on a restricted network.

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New Here ,
Sep 04, 2020 Sep 04, 2020

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Thanks Jeff, hmm, it is not cooperative so then i will give up, because i am not going to pay even more extra money from my pocket for some enterprise membership.

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Community Beginner ,
Sep 07, 2020 Sep 07, 2020

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The issue I think is related to a failure of Microsoft Windows to pick up the fact its online.

If the network icon (bottom right corner) says its offline, so will Adobe CC and also Google File Stream.

I don't have the fix, but I think thats the cause.

Its not time, firewall or anything else.

Its Windows being stupid.

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Just an FYI if you having issues getting Creative Cloud to update.
I needed to create a group policy with these settings.
Creative cloud would only update to a particular version without them.

 

Computer Config > Policies >Admin Templates > Windows COmponents > App Package deployment

Allow all trusted apps: Enabled

Allows developement of Windows Store apps and etc: Disabled

 

 

Further to that, I still had issues on some machines.
This also had to be done
Putting this text inside a .reg and running it causes the computer to correctly believe that it has internet access.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator]
@=""
“NoActiveProbe”=dword:00000000
“DisablePassivePolling”=dword:00000000
If this still does not work, you may need to:

Install the newest LAN driver available for your system (If the below IPv4 Checksum offload option is absent)
Open device manager → select your NIC → open the Advanced tab
Locate and select IPv4 Checksum Offload in the Properties list
Set the value to Disabled
Select OK

 

 

 

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New Here ,
Oct 23, 2020 Oct 23, 2020

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My Creative Cloud got back online when I activated and start Event Log service. Hope this helps.

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Enthusiast ,
Nov 13, 2020 Nov 13, 2020

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oh wow, thank you! I was troubleshooting another issue yesterday and had disabled the Event Log. Today, my CC was showing offline and i couldn't figure out the issue. After doing 100 other things, your note here reminded me that i'd disabled the logging and now I'm back in business!

Win10 v20H2 :: i7-9700 :: 64GB + m.2 :: Nvidia 2070 8GB

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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I chased this error for several months, coming to the conclusion that it wan't an Adobe error.

Well, it is sort of as Adobe rely on Microsoft Windows to report accurately that its online. And Windows hasn't been doing that.

So I did all kinds of fixes that broke other things.

In the end though, the laterst version of Windows 20H2, after its fully patched and updated from Windows updates, resolves it.

I also updated all drivers from Windows Updates (HP ,machines) and Bios.

BTW, 20H2 has had a second release (November) that I think specifically addresses the appears offline issue.

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