I have my office desktop connecting to the internet, but when I opened Creative Cloud, it says Offline, no internet connection. My coworker's CC is fine.
See the following picture
It sounds like there's a conflict with the anti-virus / firewall settings and Creative Cloud.
Uninstall Creative Cloud Desktop, download a new version and try again.
I have personally run into this issue myself several times and eacch time this did the trick
Is there a way to do that without uninstalling and reinstalling all of my adobe apps?
I've the same issue. And yet, it seems to update quite fine without an internet connection when it wants to. Perhaps not having an internet connection doesn't mean the same thing to Adobe that it does for the rest of us.
Same problem for me , I' been using premier lately also I don't see how I would of figured half this stuff ten years ago with no book or videos on all the glitches and back Door erk in jerks when I finally learn all the quirks in this adobe stuff hopefully will pay off on countless sleep less nights up trying to figure out how to work this on our own sometimes tutorials are jacked but I must be thankful came along way #thxyoutube #trailerror
I'm getting the same this morning... it's not even syncing. Just says I have no connection as I sit here with my connection replying to this thread.
same. very frustrating having to upload to dropbox when it should all be on the cloud.
Similar issue to original poster, Attempting to install Illustrator, Creative Cloud installer keeps toggling online/offline like every second. Installer never completes. We can't install any apps at all. Very frustrating.
has this been solved? i have had the same problem for several months on my computer at work, so i have to use premier rush only at home. very inconvenient. i cannot do anything at work with creative cloud because it thinks its offline.
Lucie154A, if you are trying to use a individual Creative Cloud membership, then the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. One or more of the servers/ports are likely blocked on the work network.
If your work's I.T. department is unable to make the changes, then I would recommend you look into a Creative Cloud for Team or Enterprise membership. Both memberships include the ability to install and utilize Creative Cloud applications on a restricted network.
Thanks Jeff, hmm, it is not cooperative so then i will give up, because i am not going to pay even more extra money from my pocket for some enterprise membership.
The issue I think is related to a failure of Microsoft Windows to pick up the fact its online.
If the network icon (bottom right corner) says its offline, so will Adobe CC and also Google File Stream.
I don't have the fix, but I think thats the cause.
Its not time, firewall or anything else.
Its Windows being stupid.
Just an FYI if you having issues getting Creative Cloud to update.
I needed to create a group policy with these settings.
Creative cloud would only update to a particular version without them.
Computer Config > Policies >Admin Templates > Windows COmponents > App Package deployment
Allow all trusted apps: Enabled
Allows developement of Windows Store apps and etc: Disabled
Further to that, I still had issues on some machines.
This also had to be done
Putting this text inside a .reg and running it causes the computer to correctly believe that it has internet access.
Windows Registry Editor Version 5.00
If this still does not work, you may need to:
Install the newest LAN driver available for your system (If the below IPv4 Checksum offload option is absent)
Open device manager → select your NIC → open the Advanced tab
Locate and select IPv4 Checksum Offload in the Properties list
Set the value to Disabled
My Creative Cloud got back online when I activated and start Event Log service. Hope this helps.
oh wow, thank you! I was troubleshooting another issue yesterday and had disabled the Event Log. Today, my CC was showing offline and i couldn't figure out the issue. After doing 100 other things, your note here reminded me that i'd disabled the logging and now I'm back in business!
I chased this error for several months, coming to the conclusion that it wan't an Adobe error.
Well, it is sort of as Adobe rely on Microsoft Windows to report accurately that its online. And Windows hasn't been doing that.
So I did all kinds of fixes that broke other things.
In the end though, the laterst version of Windows 20H2, after its fully patched and updated from Windows updates, resolves it.
I also updated all drivers from Windows Updates (HP ,machines) and Bios.
BTW, 20H2 has had a second release (November) that I think specifically addresses the appears offline issue.