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Why Premiere pro installation keeps on 4.0% everytime i try to download it

New Here ,
May 21, 2020

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I decides to install premiere pro on my laptop but it keeps in 3.9 percent or 4.0 for hours, my MacBook has Intel acore i5, 2.3 GHz and its the 2018 model wirh Touch ID. Please I need this app for my Job 😭

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Why Premiere pro installation keeps on 4.0% everytime i try to download it

New Here ,
May 21, 2020

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I decides to install premiere pro on my laptop but it keeps in 3.9 percent or 4.0 for hours, my MacBook has Intel acore i5, 2.3 GHz and its the 2018 model wirh Touch ID. Please I need this app for my Job 😭

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Installation

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469

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Adobe Employee ,
May 22, 2020

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Alexabersal, I am sorry you are encountering errors during the update process for Premiere Pro CC.  What type of Creative Cloud membership are you using, Alexabersal?  

 

To discover the error that is blocking the installation process, please check the install log.  You can find information on how to locate the fatal errors at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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