Why won't Adobe Creative Cloud install with Catalina? How to fix?

New Here ,
Jan 06, 2021

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I just recently updated my OS to Catalina (and the recent update 10.15), and since then purchased a subscription to Adobe Creative Cloud suite. However, the installer for CC stops at 25% and won't go further. I hear rumours about Catalina and CC not yet being compatible. Is there anyone that has found a solution?

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Adobe Community Professional ,
Jan 07, 2021

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if you've never installed any adobe cc programs on your computer (including when your os was older) you can skip the first two steps

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Jan 11, 2021

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Thank you so much!

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Adobe Community Professional ,
Jan 11, 2021

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you're welcome 

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Harber5FDC AUTHOR LATEST
New Here ,
Jan 15, 2021

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A couple of friends of mine advised me a couple of solutions through the Adobe discussion group on Whatsapp GB

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