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Will my Adobe Portfolio & Behance accounts be deleted once I cancel my current subscription and use another account???

New Here ,
Mar 05, 2018 Mar 05, 2018

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**Side note: I've been on hold with "Customer Support" for about an hour...God. Hoping this will get me some results, because the 24 Customer Care was a bust too...

So, I want to cancel my personal adobe subscription ($50.00/month) and just use my work account. I want to know:
Will my Adobe Portfolio & Behance accounts be deleted once I cancel my current subscription and use another account???

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Adobe Employee , Mar 06, 2018 Mar 06, 2018
Hi Isaiah, As I understand you wish to know what happens to your Portfolio & Behance account when you cancel your Creative Cloud subscription. Please see the links shared for help: Adobe Creative Cloud and Adobe Behance FAQ Behance ProSite is now included in Creative Cloud complete memberships | Latest company news & updates | Adobe Conversat… Hope this helps! Feel free to update the thread for more questions. Thanks Kanika

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Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

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Hi Isaiah,

As I understand you wish to know what happens to your Portfolio & Behance account when you cancel your Creative Cloud subscription. Please see the links shared for help:

Adobe Creative Cloud and Adobe Behance FAQ

Behance ProSite is now included in Creative Cloud complete memberships | Latest company news & updat...

Hope this helps!

Feel free to update the thread for more questions.

Thanks

Kanika

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New Here ,
Sep 25, 2019 Sep 25, 2019

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I'm in the same situation, this isn't on any of the FAQs and I have talked to about 10 customer service employees about this issue. None of them know if it will be deleted and I can't chance that happening! Did you ever figure this out?

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Hello, did you ever get an asnwer to this question? I reently ended a photography subscription and my website doesn't appear when I go to it anymore. It just takes me to the porfotlio homepage. 

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Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

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That's right.  When you quit paying for Creative Cloud services, your Portfolio site goes offline. 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Dec 15, 2020 Dec 15, 2020

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This doesn't make sense, and is what an Adobe rep just told me. However, they say Behance is FREE. In fact you can create an Behance account for free without a creative cloud account (I just tried). 

 

Do they shut down your portfolio as punishment for canceling? Is it free or not? 

 

I canceled my previous creative cloud account login because I got transferred to an enterprise account that requires a new ID. And now I supposedly have to redo my followers/following because ?? 

 

Makes no sense.

 

 

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Hi@mcstampfunk,

Sure it makes sense.

  • BEHANCE is FREE.  No purchase required to use it. 
  • PORTFOLIO is a PERK with a PAID Creative Cloud Plan.   No Creative Cloud plan = no Portfolio.

 

Contact Portfolio support team directly.  Ask them if you can migrate your Portfolio from the old ID to your new ID.

 

NOTE 1:  Your school or employer owns the Portfolio you create with their Enterprise plan.  When you leave, you will lose your Portfolio unless you obtain permission to move it to a personal ID beforehand.  

 

NOTE 2: It's much cleaner if you keep personal and school/work-related projects on separate IDs.  That way, there can be no disputes about "who owns what."

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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