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Will not install

New Here ,
Sep 18, 2020

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I have tried loading Creative Cloud twice now on two different computers and each time and get to the end of the download and then is says (cant install cause it has missing .dll files) This is my last resort.

 

 

 

 

 

 

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Will not install

New Here ,
Sep 18, 2020

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I have tried loading Creative Cloud twice now on two different computers and each time and get to the end of the download and then is says (cant install cause it has missing .dll files) This is my last resort.

 

 

 

 

 

 

TOPICS
Installation

Views

51

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 18, 2020

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make sure your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then, if it does,


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Sep 18, 2020 0
Most Valuable Participant ,
Sep 18, 2020

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>missing .dll files

 

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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