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Windows 10 Creative Cloud stuck in Update

New Here ,
Mar 27, 2020

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For some reason, over the past month or so, Creative Cloud will not update itself. No errors whatsoever. I finally just stop the process. Being the nosy type, I look in Program Files/Adobe and I am seeing what looks like 3 versions of Creative Cloud. Is there supposed to be a cleanup after Cloud updates itself? At any rate, I cannot get Creative to Update itself and I'm not finding a solution. I do not want to go remove items from Program Files in a willy nilly fashon. Any hints or fixes would be greatly appreciated.

 

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Windows 10 Creative Cloud stuck in Update

New Here ,
Mar 27, 2020

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For some reason, over the past month or so, Creative Cloud will not update itself. No errors whatsoever. I finally just stop the process. Being the nosy type, I look in Program Files/Adobe and I am seeing what looks like 3 versions of Creative Cloud. Is there supposed to be a cleanup after Cloud updates itself? At any rate, I cannot get Creative to Update itself and I'm not finding a solution. I do not want to go remove items from Program Files in a willy nilly fashon. Any hints or fixes would be greatly appreciated.

 

Thanks

Topics

Creative Cloud

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56

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Adobe Community Professional ,
Mar 27, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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New Here ,
Mar 27, 2020

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Thanks for the links Bob. While waiting, I used this page and got it fixed. Had a few glitches but after following the instructions and a reboot, it told me it was corrupted and I should download the APP. But at the same time, it presented me a box that said quit or repair. I selected repair, and as of now, it's working correctly. Thanks for the input.

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

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