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Windows 10 version 1909 - Adobe Photoshop 2021

New Here ,
Nov 30, 2020 Nov 30, 2020

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Hello,

I just purchased a 2021 Adobe Photoshop Elements license, and on attempted download it says I do not have minimum requirements of Windows 7 and 64 bit. 

 

However, it is a brand new Microsoft Surface Pro with Windows 10 Version 1909 and does indeed have a 64 bit operating system.  Is there a patch available? 

Thank you in advance,

Mischelle

(P.S. I tried to contact support directly but have been waiting 45 minutes.  I walked out to do some laundry and am afraid they will close the inquiry for lack of response if they ever get to me.)

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correct answers 1 Correct answer

LEGEND , Nov 30, 2020 Nov 30, 2020

What CPU is used in your Surface Pro?

Is it a Surface Pro X with ARM CPU?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

2020-11-30 20_52_25-Surface Pro X – Ultra-thin & Always Connected 2-in-1 Laptop – Microsoft Surface.png

 

 

 

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LEGEND ,
Nov 30, 2020 Nov 30, 2020

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What CPU is used in your Surface Pro?

Is it a Surface Pro X with ARM CPU?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

2020-11-30 20_52_25-Surface Pro X – Ultra-thin & Always Connected 2-in-1 Laptop – Microsoft Surface.png

 

 

 

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New Here ,
Nov 30, 2020 Nov 30, 2020

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ARM-based processor, yes

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New Here ,
Nov 30, 2020 Nov 30, 2020

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It's Windows 10 Home, not Business

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Did you read the link I posted? Adobe software does not run on ARM CPU's. Intel or AMD only at this time.

More then likely Apple's new M1 chip in the near future.

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Can someone please advise how to request a refund?

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Here too is Microsoft's Page about the Surface Pro X, telling you about the many things you can't use it for: https://docs.microsoft.com/en-us/surface/surface-pro-arm-app-performance

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