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Hello,
I just purchased a 2021 Adobe Photoshop Elements license, and on attempted download it says I do not have minimum requirements of Windows 7 and 64 bit.
However, it is a brand new Microsoft Surface Pro with Windows 10 Version 1909 and does indeed have a 64 bit operating system. Is there a patch available?
Thank you in advance,
Mischelle
(P.S. I tried to contact support directly but have been waiting 45 minutes. I walked out to do some laundry and am afraid they will close the inquiry for lack of response if they ever get to me.)
What CPU is used in your Surface Pro?
Is it a Surface Pro X with ARM CPU?
https://helpx.adobe.com/photoshop-elements/system-requirements.html
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What CPU is used in your Surface Pro?
Is it a Surface Pro X with ARM CPU?
https://helpx.adobe.com/photoshop-elements/system-requirements.html
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ARM-based processor, yes
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It's Windows 10 Home, not Business
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Did you read the link I posted? Adobe software does not run on ARM CPU's. Intel or AMD only at this time.
More then likely Apple's new M1 chip in the near future.
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Can someone please advise how to request a refund?
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Here too is Microsoft's Page about the Surface Pro X, telling you about the many things you can't use it for: https://docs.microsoft.com/en-us/surface/surface-pro-arm-app-performance