Windows 10 version 1909 - Adobe Photoshop 2021

New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

Hello,

I just purchased a 2021 Adobe Photoshop Elements license, and on attempted download it says I do not have minimum requirements of Windows 7 and 64 bit. 

 

However, it is a brand new Microsoft Surface Pro with Windows 10 Version 1909 and does indeed have a 64 bit operating system.  Is there a patch available? 

Thank you in advance,

Mischelle

(P.S. I tried to contact support directly but have been waiting 45 minutes.  I walked out to do some laundry and am afraid they will close the inquiry for lack of response if they ever get to me.)

TOPICS
Installation

Views

400

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

LEGEND , Nov 30, 2020 Nov 30, 2020
What CPU is used in your Surface Pro? Is it a Surface Pro X with ARM CPU? https://helpx.adobe.com/photoshop-elements/system-requirements.html

Likes

Translate

Translate
LEGEND ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

What CPU is used in your Surface Pro?

Is it a Surface Pro X with ARM CPU?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

2020-11-30 20_52_25-Surface Pro X – Ultra-thin & Always Connected 2-in-1 Laptop – Microsoft Surface.png

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

ARM-based processor, yes

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

It's Windows 10 Home, not Business

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

Did you read the link I posted? Adobe software does not run on ARM CPU's. Intel or AMD only at this time.

More then likely Apple's new M1 chip in the near future.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

LATEST

Can someone please advise how to request a refund?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

Here too is Microsoft's Page about the Surface Pro X, telling you about the many things you can't use it for: https://docs.microsoft.com/en-us/surface/surface-pro-arm-app-performance

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines