Highlighted

Windows Creative Cloud Desktop: Infinite Spinning Wheel

New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

I've tried all the common troubleshooting steps (reinstall, OOBE, etc.). I'm curious if there are any known conflicts with IObit software, as that's the only thing new I've installed that can affect the Adobe Suite. In particular, I suspect Advanced SystemCare for how it can manipulate startup settings. I've not used any registry cleaners. Is there an error log I can look at to help find out what's causing the problem?3384d6c75e570a041beef09305df2dad.png
Important note: Uninstaller fails, including the downloaded variant. I have to use a 3rd-party uninstaller.
b2b397517d8ad4266d7c7cab982c3dc3.png

 

 

Update: I found an alternative installler and, seemingly, it's functioning. I'll report back if it fails after restart.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

TOPICS
Creative Cloud

Views

73

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Windows Creative Cloud Desktop: Infinite Spinning Wheel

New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

I've tried all the common troubleshooting steps (reinstall, OOBE, etc.). I'm curious if there are any known conflicts with IObit software, as that's the only thing new I've installed that can affect the Adobe Suite. In particular, I suspect Advanced SystemCare for how it can manipulate startup settings. I've not used any registry cleaners. Is there an error log I can look at to help find out what's causing the problem?3384d6c75e570a041beef09305df2dad.png
Important note: Uninstaller fails, including the downloaded variant. I have to use a 3rd-party uninstaller.
b2b397517d8ad4266d7c7cab982c3dc3.png

 

 

Update: I found an alternative installler and, seemingly, it's functioning. I'll report back if it fails after restart.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

TOPICS
Creative Cloud

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 24, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

Update: I found an alternative installler and, seemingly, it's functioning. I'll report back if it fails after restart.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Adobe Employee ,
Jun 24, 2020

Copy link to clipboard

Copied

Analogstik, if you continue to encounter problems using your CC Individual membership, then please contact the organization you work for a verify they have allowed access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  If this is not done, then you will continue to encounter random unexpected behavior similar to being stuck with a spinning wheel in the Creative Cloud desktop app.

 

If this is not possible, then your organization should look into purchasing a Creative Cloud for Team or Enterprise memberships, which are designed to be used in restricted and managed computing environments.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0