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I am looking for a way to get a solution to this error which keeps preventing me from opening my Premiere Elements 11 program. I have previously used the program without any problems. But last week I had a new HDD installed in my laptop (Dell Studio XPS 1640 running Windows 7 Ultimate 64-bit). Now I can't open Premiere Elements and can't edit my videos.
When I try to open the program, I get an error which reads:
Font Capture: Adobe Premiere Elements.exe - Bad Image
C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
My computer technician did use an image of my laptop to transfer everything onto the new HDD. I have no idea if that is relevant to this software problem.
I posted this question previously and was directed to a link which instructed me to update my DirectX and other graphics drivers. I did all that already. I still can't open Premiere Elements. I want to ask Adobe Support, but since they just launched Premiere Elements 12, I guess I no longer get direct support from Adobe? Not sure but that is how it seems to work. I will try any advice given to resolve this issue, if anyone has ideas.
Thanks!
Janeen
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Did you try reinstalling as indicated by the error message? Transferring images is not a good way to install Adobe programs.