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Wiped Shortcuts - Again

New Here ,
May 06, 2020

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I just spent over an hour re-saving my personal shortcuts because they got wiped out when I tried resolving a temp volume folder issue. All of a sudden my Adobe crashed and when I got back to the file, none of my re-set shortcuts had been saved. Why?? Even if the session ended unexpectedly, which was also weird, btw, the settings should have been saved along the way, right? What happened? I am reluctant to start this all over if it's just going to happen again! ...uggh

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Wiped Shortcuts - Again

New Here ,
May 06, 2020

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I just spent over an hour re-saving my personal shortcuts because they got wiped out when I tried resolving a temp volume folder issue. All of a sudden my Adobe crashed and when I got back to the file, none of my re-set shortcuts had been saved. Why?? Even if the session ended unexpectedly, which was also weird, btw, the settings should have been saved along the way, right? What happened? I am reluctant to start this all over if it's just going to happen again! ...uggh

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May 06, 2020 0
Adobe Community Professional ,
May 06, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.


Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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May 06, 2020 0
New Here ,
May 09, 2020

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Hi, thanks!! I'm on CC.

 

Any help is much appreciated. At the beginning of the stay-at-home orders I had to update my OIS. After that my Adobe has been unstable, I guess? That's when the temp volume folder message started popping up. Now that I have done the shift + launch, I'm afraid I've basically screwed up my program somehow.

 

Just can't figure out why my settings weren't saved after re-doing them. 

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May 09, 2020 0
Adobe Community Professional ,
May 10, 2020

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Technical forums are well, er... technical.  The language you use is important. Creative Cloud consists of 20+ mobile & desktop apps and online services.  You need to be more specific about what you're talking about so we're all on the same page.

 

iOS is an Apple mobile operating system for iPad and iPhone.  macOS is an Apple desktop or laptop operating system (Sierra, High Sierra, Mojave or Catalina).

 

If you recently upgraded from Mojave to Catalina, see the help articles about known compatibility issues for your specific product(s).

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

It goes without saying that if you wipe your Preferences, you will lose those customizations and settings when you re-open your software.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 10, 2020 0
Adobe Community Professional ,
May 10, 2020

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"OIS"

  Do you mean OS?  If so, from what to what?

"re-set shortcuts"

What shortcuts do you mean?

"my Adobe has been unstable"

Which Adobe applications?

 

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May 10, 2020 1