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Wish to use Debit VISA card from Mexico but can't

Community Beginner ,
Mar 18, 2020

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I am a new subscriber but have failed to get accepted on the page for purchasing Photoshop and Lightroom on a monthly basis. The message is one familiar to many about having to contact a local phone number, in my case in Mexico where I live but don't speak Spanish very well. When I spoke with the agent he said I had to send my debit card information in by email and something else that I could not understand.

After doing an online Chat with someone called Mohit, I was told that Adobe does not accept Debit cards, only Credit cards. But they have not updated their Payment Page? Nor the message provided about Error? 

 

So I want to know if it's really true that people cannot use their Debit Visa cards. 

Given the long list of pretty severe payment problems on credit cards that I have just read about, I am very unwilling to expose my finances to chaotic and plain wrong charges being made on it. I literally cannot afford ANY errors.

Strangely, my Debit card works just FINE with Google, Netflix, Smugmug and the New York Times - all of them American companies. I simply cannot believe that Adobe cannot process payments from Debit card accounts. I hope someone here knows why. Mohit from the Chat Service was an automaton and provided no explanation. 

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Wish to use Debit VISA card from Mexico but can't

Community Beginner ,
Mar 18, 2020

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I am a new subscriber but have failed to get accepted on the page for purchasing Photoshop and Lightroom on a monthly basis. The message is one familiar to many about having to contact a local phone number, in my case in Mexico where I live but don't speak Spanish very well. When I spoke with the agent he said I had to send my debit card information in by email and something else that I could not understand.

After doing an online Chat with someone called Mohit, I was told that Adobe does not accept Debit cards, only Credit cards. But they have not updated their Payment Page? Nor the message provided about Error? 

 

So I want to know if it's really true that people cannot use their Debit Visa cards. 

Given the long list of pretty severe payment problems on credit cards that I have just read about, I am very unwilling to expose my finances to chaotic and plain wrong charges being made on it. I literally cannot afford ANY errors.

Strangely, my Debit card works just FINE with Google, Netflix, Smugmug and the New York Times - all of them American companies. I simply cannot believe that Adobe cannot process payments from Debit card accounts. I hope someone here knows why. Mohit from the Chat Service was an automaton and provided no explanation. 

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Mar 18, 2020 0
Most Valuable Participant ,
Mar 18, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Mar 18, 2020 0
Community Beginner ,
Mar 18, 2020

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Other users paying their money for Adobe products are exactly who I need to ask if there is a policy applied globally now by Adobe to only allow accounts that offer their Credit Card as the means of payment. Or if that policy only applies to certain countries or currencies etc. The users are the ones to know the facts. I will wait to see what others have to say.

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