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With paid account only able to see free versions or paying options again. And now denying access.

New Here ,
Feb 13, 2020

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I have paid for the creative cloud for one year with a school account. When I log into my account on the app on my desktop and/or site I see the option to download free versions to try or to pay for the full version. So there is no option to download the programmes. Now I logt in a few times and tried different things and now it's also denied my access. Now it's saying: "we are sorry, but you do not have access to this service. Please contact your domain administrator or sign in with a adobe ID". 

How do I proceed? And if I'm able to log in again that how will I be able to download the programs without paying again?

Thank you in advance!

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Bug, Community Information, Feature request

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With paid account only able to see free versions or paying options again. And now denying access.

New Here ,
Feb 13, 2020

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Copied

I have paid for the creative cloud for one year with a school account. When I log into my account on the app on my desktop and/or site I see the option to download free versions to try or to pay for the full version. So there is no option to download the programmes. Now I logt in a few times and tried different things and now it's also denied my access. Now it's saying: "we are sorry, but you do not have access to this service. Please contact your domain administrator or sign in with a adobe ID". 

How do I proceed? And if I'm able to log in again that how will I be able to download the programs without paying again?

Thank you in advance!

Topics

Bug, Community Information, Feature request

Views

194

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 13, 2020

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