Wrong Program Installing

[Lynn5E6A]

I have bought and paid for Adobe DC.  I keep getting charged for it.  Everytime I download and try to install, it keeps popping up Adobe Reader Touch.  I have cleared my cache, thinking this is the problem.  It continues to do the same thing.  Any suggestions?  I can't even find a "contact us" place on the website to "text" with someone.  Please help.

Thank you.

[Test Screen Name]

Where do you download it? There is no product called "Adobe DC" exactly, what subscription do you pay for?

[John T Smith · Accepted solution]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-ne...

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long