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XD installation problem - Error 191

Community Beginner ,
Apr 24, 2020

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Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.6.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.6.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR8AC5.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows �瘜���辣 Adobe.CC.XD_28.6.12.3_x64__adky2gkssdxte嚗�甇文�辣�靘�銝��瑽€��� "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US" �銵€��葉�€扳�� x64 ����瑽��€雿� 1.3.24211.0 ��瑽� "Microsoft.NET.Native.Framework.1.3" ��迨憟辣隞亙��€��歇摰��� "Microsoft.NET.Native.Framework.1.3" ��瑽: {Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR8AC5.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows �瘜���辣 Adobe.CC.XD_28.6.12.3_x64__adky2gkssdxte嚗�甇文�辣�靘�銝��瑽€��� "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US" �銵€��葉�€扳�� x64 ����瑽��€雿� 1.3.24211.0 ��瑽� "Microsoft.NET.Native.Framework.1.3" ��迨憟辣隞亙��€��歇摰��� "Microsoft.NET.Native.Framework.1.3" ��瑽: {Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------


what I have already tried

 

1. updated Windows 10 to 1909 latest version with all update installed

2. update MS Store to latest version

3. install App Installer latest verison from MS Store

4. install XD with admin right

5. no firewall blocking for whole installation

6. confirm all needed folder permission for installation

7. follow all the method that shown in  https://helpx.adobe.com/hk_zh/download-install/kb/error-code-191.html

 

what else I can do to fix the installation problem?

Thanks so much

what else may I 

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XD installation problem - Error 191

Community Beginner ,
Apr 24, 2020

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Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.6.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.6.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR8AC5.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows �瘜���辣 Adobe.CC.XD_28.6.12.3_x64__adky2gkssdxte嚗�甇文�辣�靘�銝��瑽€��� "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US" �銵€��葉�€扳�� x64 ����瑽��€雿� 1.3.24211.0 ��瑽� "Microsoft.NET.Native.Framework.1.3" ��迨憟辣隞亙��€��歇摰��� "Microsoft.NET.Native.Framework.1.3" ��瑽: {Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR8AC5.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows �瘜���辣 Adobe.CC.XD_28.6.12.3_x64__adky2gkssdxte嚗�甇文�辣�靘�銝��瑽€��� "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US" �銵€��葉�€扳�� x64 ����瑽��€雿� 1.3.24211.0 ��瑽� "Microsoft.NET.Native.Framework.1.3" ��迨憟辣隞亙��€��歇摰��� "Microsoft.NET.Native.Framework.1.3" ��瑽: {Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------


what I have already tried

 

1. updated Windows 10 to 1909 latest version with all update installed

2. update MS Store to latest version

3. install App Installer latest verison from MS Store

4. install XD with admin right

5. no firewall blocking for whole installation

6. confirm all needed folder permission for installation

7. follow all the method that shown in  https://helpx.adobe.com/hk_zh/download-install/kb/error-code-191.html

 

what else I can do to fix the installation problem?

Thanks so much

what else may I 

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Brian, Error 191 occurs because the installation is being blocked.  Adobe XD uses the Univeral Windows Platform to install itself on Windows 10.  Are you able to install applications from the Microsoft Store or do you encounter errors too?  The Microsoft Store also uses UWP to install the applications.  For more information on UWP apps see https://docs.microsoft.com/en-us/windows/uwp/design/basics/design-and-ui-intro.

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Apr 24, 2020 0
Community Beginner ,
Apr 26, 2020

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Hi Jeff,

Thanks for the reply.

 

Are you able to install applications from the Microsoft Store or do you encounter errors too?
I can install / update applications from MS Store without any problem.

as I have already tried so many things, I have no idea what is being blocked so that the installation is fail.

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Apr 26, 2020 0
Adobe Employee ,
Apr 27, 2020

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Ok, thanks, Brianc66101278. For your next steps please begin a chat session with our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the current error.

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Apr 27, 2020 0
Community Beginner ,
May 13, 2020

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Fixed , the problem is the Windows is missing some .NET Framework , I don't know why this Windows will missing most of the Framework.
Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Framework.1.3_1.3.24211.0_x64__8wekyb3d8bbwe

so I download the NetAppx_x86_x64 package and install it

problem is gone , installation completed 

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May 13, 2020 1