'You have been signed out' CC will not let me sign in or even uninstall apps

New Here ,
Feb 16, 2021 Feb 16, 2021

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Hello, right now on my main computer adobe creative cloud will either be constantly loading or it will say 'you have been signed out' with an option to sign in. However, pressing the sign in button just brings me back to the exact same page - it doesn't even let me enter my username or password.

 

Also, I have looked at this page: Adobe Creative Cloud signs you out or asks you to sign in repeatedly

and none of those solutions workBecause the Creative Cloud desktop iteself handles the installing/uninstalling of apps, and said apps need to be uninstalled before CC can be uninstalled.

There is also no obm file in my Adobe appdata folder, like this thread ( Solved: "You've been signed out" error every time I try to... - Adobe Support Community - 5570906) suggested.

 

The one thing I can do is stop all adobe related processes using task manager. What can I do to uninstall the CC apps and get a fresh start or sign in?

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Creative Cloud, Installation

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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your cached adobe credentials are stored in the OOBE folder which is hidden by default.  ie, you need to unhide your hidden folders/files.

 

Mac OS:

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

 

* https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

** https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%2....

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New Here ,
Feb 17, 2021 Feb 17, 2021

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I tried doing what was on the windows link you gave me but my files are not hidden. In the OOBE folder there is only _LicenseAgreement.xml and dlcanalytics.db. Do either of those have something to do with this?

 

Also I forgot to upload a screenshot of what my CC looks like so I attached thatScreenshot (166).png

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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no.  here's my oobe folder:

 

kglad_0-1613597436743.png

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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