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Your application install seems to be damaged | Adobe XD

New Here ,
Jul 25, 2018

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Screenshot (32).pngPlease what seems to be the problem here

Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

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Your application install seems to be damaged | Adobe XD

New Here ,
Jul 25, 2018

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Screenshot (32).pngPlease what seems to be the problem here

Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

TOPICS
Creative Cloud

Views

1.4K

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Jul 25, 2018 0
Adobe Employee ,
Jul 25, 2018

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Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

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Jul 25, 2018 1
New Here ,
Jul 24, 2019

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I am having the same issue.

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Jul 24, 2019 0
Adobe Community Professional ,
Jul 24, 2019

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Did you follow the advice given in Reply #1?

Nancy O'Shea, ACP
Alt-Web.com

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Jul 24, 2019 0
LionGold LATEST
New Here ,
Aug 06, 2020

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I had the same problem on Windows, I just solved by going in Photoshop directory and deleting the photoshop_[version].ini  file, the file with .ini extension.

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Aug 06, 2020 0