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Your application install seems to be damaged | Adobe XD

New Here ,
Jul 25, 2018 Jul 25, 2018

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Screenshot (32).pngPlease what seems to be the problem here

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Adobe Employee , Jul 25, 2018 Jul 25, 2018
Hi Lawalo,Can you provide us with more information on this one?- Are you installing Adobe XD using the Creative Cloud desktop application?- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.- Did you try reinstalling the application? Does this happen every time?Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?...

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Adobe Employee ,
Jul 25, 2018 Jul 25, 2018

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Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

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New Here ,
Jul 24, 2019 Jul 24, 2019

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I am having the same issue.

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Adobe Community Professional ,
Jul 24, 2019 Jul 24, 2019

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Did you follow the advice given in Reply #1?

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 06, 2020 Aug 06, 2020

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I had the same problem on Windows, I just solved by going in Photoshop directory and deleting the photoshop_[version].ini  file, the file with .ini extension.

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