Your application install seems to be damaged | Adobe XD

[Omotoyosi Lawal]

Please what seems to be the problem here

[Preran · Accepted solution]

Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

[NoOneIsForeign]

I am having the same issue.

[Nancy OShea]

Did you follow the advice given in Reply #1?

[LionGold]

I had the same problem on Windows, I just solved by going in Photoshop directory and deleting the photoshop_[version].ini  file, the file with .ini extension.