Your application install seems to be damaged, Please reinstall the application.

Community Beginner ,
Aug 18, 2013 Aug 18, 2013

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"Your application install seems to be damaged, Please reinstall the application. "

this is what i get when i try to run any installed application.

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Community Beginner , Aug 21, 2013 Aug 21, 2013
You need to update the application manager. than everything works perfect.cheers, willem

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Most Valuable Participant ,
Aug 18, 2013 Aug 18, 2013

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And what program exaxctly? On what system? You need to explain better. and simply do as it says - reinstall, but with sufficient user privileges/ file permissions.

Mylenium

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New Here ,
Aug 20, 2013 Aug 20, 2013

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Hi there, I'm having the same issue.

I am running Adobe Creative Cloud with InDesign CS6, Illustrator CS6, Photoshop CS6, Acrobat plus others, on a Macbook Pro 15" Retina Display with OS X 10.8.4.

I ran the updates, which all fail during installation (when I say fail - CC tells me that the update has failed).

So I read a few Adobe forum posts and decided to try re-installing InDesign CS6, which took a very long time. Upon completion, I tried to update it again, but it also failed. I tried opening the programme, however I then had an error message saying: "Your application install seems to be damaged, Please reinstall the application." (which obviously I had just done)

Our IT department recommended upgrading to Indesign CC, which I then did, but I still get the same message: "Your application install seems to be damaged, Please reinstall the application.". I then opened the new install and guess what! "Your application install seems to be damaged, Please reinstall the application.".

I then tried to run the updates again (for the fun of it), and would you believe it, they actually completed without failing! So then I tried running InDesign (both CS6 and CC) and they still (even after the updates) say "Your application install seems to be damaged, Please reinstall the application." on loading. However, intermittently the programme does not finish opening and closes itself.

I work as a graphic designer and having programmes like InDesign fail to actually open stops me from working and therefore is costing me money. When we pay so much every month for Adobe Creative Cloud, this downtime is a kick in the teeth from Adobe, ridiculously unprofessional and hugely damaging to their reputation. Maybe we'll go back to Quark!

Please help us all solve these issues and get the whole Adobe CC back on track!

tstockucg

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Community Beginner ,
Aug 21, 2013 Aug 21, 2013

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You need to update the application manager. than everything works perfect.

cheers, willem

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New Here ,
Aug 21, 2013 Aug 21, 2013

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I am using the Creative Cloud Application Manager (as opposed to the old Adobe Application Manager), which I've already updated. Should I run the update for that again?

Many thanks, tstockucg

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Community Beginner ,
Aug 21, 2013 Aug 21, 2013

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it worked in my case. i had the CC Application Manager just for two days, and with the update it worked.

cheers, Willem

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Community Beginner ,
May 16, 2014 May 16, 2014

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I have also updated the CC Application Manager and everything else a several times. The Apps are now working but I get the error message anyway.

I am a Adobe unser since decades and I am pretty disapointed unsing Adobe CC.

Cheers, Roman

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Adobe Employee ,
May 16, 2014 May 16, 2014

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Romanbaur have you tried removing and reinstalling the applications giving you this error?  Do you receive any error messages during the installation process?

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Community Beginner ,
May 16, 2014 May 16, 2014

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Yes, I had several problems installing Muse CC. Now Muse CC is running and all the other Apps too, but I receive the error message every time I open a Adobe App, no mather which one.

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Adobe Employee ,
May 16, 2014 May 16, 2014

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Romanbaur I would recommend running your available uninstallers for your Adobe applications.  Once you have uninstalled your applications please also utilize the CC Cleaner Tool to insure complete removal.  You can find details on how to uninstall and utilize the CC Cleaner tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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Community Beginner ,
May 27, 2014 May 27, 2014

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Thanks for your feedbacks.

I deleted the cache in the library and afterwards it worked. :-). Now there is no more error message when starting an Adobe app.

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Explorer ,
Jun 12, 2014 Jun 12, 2014

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Romanbaur - how did you delete the cache in the library? I'm having the same problem. Thanks.

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Community Beginner ,
Jun 12, 2014 Jun 12, 2014

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Besten Dank für Ihre E-Mail.

Bis am 15. Juni bin ich nicht im Büro und habe nur beschränkt Zugriff auf meine E-Mails. Ihre E-Mail beantworte ich gerne am Montag, 16. Juni 2014.

Ich wünsche Ihnen eine schöne Zeit und bis bald.

Mit freundlichem Gruss

Roman Baur

<Removed by Moderator>

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Community Beginner ,
Jun 16, 2014 Jun 16, 2014

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Hi,

You have to go to user > Library > Caches

and

System > Library > Caches.

and erase alle files and folders in the Caches folders.

Attention: After that your System has to set up new Caches, this takes a while and your system is slow. Once the caches are rebuild the system is working normal again.

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New Here ,
May 30, 2017 May 30, 2017

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I erased all the caches and still having problem.  running on a Mac.

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Community Beginner ,
Nov 29, 2020 Nov 29, 2020

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My soluttion, that works for me:
If error: "Your application install seems to be damaged, Please reinstall the application."
If not running for any reason
- install D:\Programe\PtNecazuri\__Windows 7 Ultimate (64 Bit) + crack\update windows 7 sp1\Microsoft .NET Framework 4.8 for Windows 7.exe

Instructions:
1) Run Microsoft .NET Framework 4.8 for Windows 7.exe file wait untill files has been extraced then PC restart.
2) After restart, open Adobe. Now it should work.

DONE!

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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Clean your temp folder:
go to C:\Users\[PCname]\AppData\Local\Temp\ folder and delete ALL files from it and skip for possible used files.
Open PS and all should work now.

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Community Beginner ,
Nov 30, 2020 Nov 30, 2020

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- goto C:\Program Files (x86)\Common Files\Adobe\ folder
It should be only 1 folder in it named [Acrobat] - (if you have acrobat reader installed)
I find a dubious folder named [AdobeGCClient]
It contained 2 dubious executable files in it:
AGM = adobe Genuine Manager and AGS = adobe genuine source
They can not be deleted because they run as services in the background.
So... I stopped these specific services, and inside that folder, i could delete the 2 executable files.
Now PS is working.
Always restart PC to confirm your PS is working fine.

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