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Your customer support is abysmal

New Here ,
Feb 27, 2020

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Hello,

 

I was having issues with my account being billed twice. I called your customer service and had an employee cancel my plan and then refuse to transfer me to a supervisor. She then hung up on me. I spent over 2 hours on the phone today trying to get very basic communication principles across to your phone support people and was absolutely unable to get them to understand very basic concepts in English. I understand differences in a language barrier but this was horrendous. Even simple concepts like 'You sent me an email' were beyond their

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Activation, Creative Cloud

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Your customer support is abysmal

New Here ,
Feb 27, 2020

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Hello,

 

I was having issues with my account being billed twice. I called your customer service and had an employee cancel my plan and then refuse to transfer me to a supervisor. She then hung up on me. I spent over 2 hours on the phone today trying to get very basic communication principles across to your phone support people and was absolutely unable to get them to understand very basic concepts in English. I understand differences in a language barrier but this was horrendous. Even simple concepts like 'You sent me an email' were beyond their

Topics

Activation, Creative Cloud

Views

123

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 27, 2020 0
Adobe Employee ,
Feb 27, 2020

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Jk38215709, sorry you encountered problems redeeming the redemption code. You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update support case ADB-11598379-P5G5 with the proof of purchase as requested.

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Feb 27, 2020 1
New Here ,
Feb 29, 2020

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Ok... I really really need actual support at this point.

 

I was promised my account would be fixed in 24 hours and it has not. One of your employees even tried running my credit card repeatedly but thankfully my bank rejected it. People are still hounding me for info on this support csae and everything they ask for is already uploaded to it. I even had someone call me at 6 am EST even when I told them an acceptable window to call (I work graveyard shift) and they literally couldn't even read me back the numbers for my order number. I need someone competent to contact me.

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Feb 29, 2020 0
Adobe Employee ,
Mar 02, 2020

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Jk38215709, please check your e-mail as there is an essential update in your support case.  If you are unable to see the most recent interaction, then please access your support case directly by using the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

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Mar 02, 2020 0