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Horrible Tech Support??????

New Here ,
Jun 14, 2023 Jun 14, 2023

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I just contacted chat tech support. First... I literally was just helped by some bot for like 15 minutes. Then FINALLY I was connected to an actual person. They were completely rude!!! I just paid a lot to start and will pay a lot more but oh no Adobe has to f^&king outsource their tech support to India. But I know from past experience, I am stuck for the whole year!?!?!? Literally, $660 but I had so much trouble even trying to install what I bought. WoW, Adobe... I'm actually a programmer with a master's degree. Maybe I need to lead your software development dept.???

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6 Comments
Community Expert ,
Jun 14, 2023 Jun 14, 2023

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Dreamweaver is on life support as it is in minimal maintenance mode, so I'm not sure what level of support you were planning to get. And I don't think you paid $660 for support. That to me sounds like the price of creative cloud subscriptions. They do offer actual support plans, but unfortunately that support is limited to volume licensing for plan admins ( https://helpx.adobe.com/contact/enterprise-support.html ).

 

What issue were you experiencing? Depending on the error, you might be better off looking to a more robust solution for programming websites than DW espeically if you lean more to the programming side as opposed to the visual design side that also use DW.

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Wow bro... look up troll on urbandictionary.com... I think you know what I was saying... I just picked a random forum not DW but thanks for all the info. I literally have a master's in this ish so maybe try again kid

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New Here ,
Jun 14, 2023 Jun 14, 2023

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It literally is 660 dollars because you can't cancel with Adobe for some reason. Not for support even. Did you even read my post? I had trouble like lots of trouble just trying to install what I just signed up for 660 dollars for a year and tech support was not only unhelpful but was rude and ended the "chat" abruptly. But thanks for thinking you know everything bro

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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Hi @unclebriz02,

 

Thanks for writing to us. We apologize for the unexpected behaviour from support team, this doesn't happen usually and we will further retrospect on this case. Further, to help you resolve the issue observed with Dw on your machine, please let us know if we can have a remote connect session for investigating the issue at your conveninent time. We will be happy to investigate and try resolving the issue.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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1. This is a product user-to-user forum.  You're talking with fellow product users and unpaid forum volunteers.

 

2.  This is a family-friendly space.  Please be respectful and keep your remarks on topic. Also familiarize yourself with Adobe's Support Community Guidelines before posting again.

 

3. If you can provide more concrete details about the trouble you're having, we will try to help you. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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LATEST

Please ensure your CPU and GPU meets min-system requirements to run Creative Cloud and Dreamweaver.

Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/dreamweaver/system-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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