30 Day free trail: Canceled after 19 days and was charged $119.19

[deano36436947]

I have been a long time user of Adobe products. Dreamweaver, Illustrator and PhotoShop. On January 17, 2017 I decided to upload the 30 day version of Dreamweaver. After spending countless hours on it I canceled the trial version on February 6, 2017. You billed for $119.19 for this. So I sent a rejection to my credit card company. Today I received a notice from my cc company saying the charges I disputed are justified. Today I talked to you cs department. They said I had to cancel before 14 days. Dont understand Case Number 0221840223 I would hope this matter be cleared up. As I have been your customer for over 10 years. Dean Oshiro

[Nancy OShea]

This is a user-to-user forum.  We are product users just like you.

I'm sorry for your confusion.  But trials are only 7 days long -- after which you must convert to a paid plan or the software stops working.

You obviously had a paid membership and no doubt agreed to a 1 year contract.  Early cancellation of your 1 year contract means you must pay a 50% penalty on the remaining balance.   If you had cancelled within the 14 day window, the penalty fee would have been waived.  In short, you waited too long to decide.  

Legal subscription terms | Adobe

Nancy

[John Waller]

On January 17, 2017 I decided to upload the 30 day version of Dreamweaver.

What Nancy said.

Trials have been 7 days since 9 May 2016.

See: Update on Creative Cloud Trials | Adobe Customer Care Team

[osgood_]

Trials have been 7 days since 9 May 2016.

I don't think its reasonable to be able to expect anyone to fully explore a complex bit of software like DW in 7 days. Infact its quite ridiculous in my opinion and I suspect it is detrimental to the sales figures if someone has not fully explored the features of a progarm, some of which are complex, they are not able to fully make a decision if its right for their workflow.

What makes it worse is the software as far as I know completely stops working unlike a lot of other software companies who interupt your workflow every 10-15 minutes or deactivate  certain parts of it (annoying) but at least you can to some extent continue to evaluate the product.

What's the difference between 7 days and 30 days in Adobes view I'd like to know? (apart from the obvious 23 days) Do they think a developer will use it for 30 days to complete a project and then not buy it if they like the product, sadly whoever makes the decision within Adobe is a bit of a dope If they think that and quite obviously have little faith in their own product.

Take a leaf out of Jet Brains  business model they allow one to evaluate their products for 30 days because unlike Adobe they are not so ignorant to think anyone can fully evaluate a complex program in 7 days. I would not have bought into their products if I only had 7 days to evaluate their software because there was far too much to cover in that time. After about 20-25 days I was convinced I liked it to the point I went ahead and purchased it. Jet Brains 1 - Adobe 0.

[John Waller]

Agreed on all points. We had this discussion with the Adobe Influencers back when Adobe made the change. Fell on deaf ears. They listened cheerfully and did it anyway.

Nothing we say will change Adobe's mind.

[Nancy OShea]

Adobe claimed their data showed most people decide in 7 days.  If all you're doing is checking to see if it will run on your OS, then that's probably true. 

However I don't think 7 days is adequate time to evaluate sophisticated software like Photoshop, Illustrator, InDesign, Premier Pro, After Effects or Dreamweaver.

But it is what it is.

Nancy

[osgood_]

Adobe claimed their data showed most people decide in 7 days.  If all you're doing is checking to see if it will run on your OS, then that's probably true.

Adobe make a lot of unsubstantiated claims, the holy grail in responsive web design - fluid grids...............burp, excuse me.

[pziecina]

I'm going to disagree, 7 days is plenty of time to evaluate Dw now. It is no longer as complexed or with as many features as CS6 and versions prior to that. If someone has used the free Brackets editor then Dw's code editor would require no evaluation, so all that is left is the site definition and ftp, (should be able to learn that in a few hours) the bootstrap/sass intergration, (give it a day at the most) then the UI itself, (another day to decide if you like it).

That's it.

[osgood_]

I'm going to disagree, 7 days is plenty of time to evaluate Dw now. It is no longer as complexed or with as many features as CS6 and versions prior to that. If someone has used the free Brackets editor then Dw's code editor would require no evaluation, so all that is left is the site definition and ftp, (should be able to learn that in a few hours) the bootstrap/sass intergration, (give it a day at the most) then the UI itself, (another day to decide if you like it).

Nah I strongly disagree. There's all the file managment tools, ftp, Bootstrap alone would take 30+ days, find-replace methods, building snippets, css panel etc, some can't even work out how to define a site in 7 days. No one would probably spend a whole continuous seven days trialing, maybe at best they would get 4-5 days if that, nowhere near enough time, even for a simple bit of kit.

[pziecina]

They are evaluating a product, not learning how to code, or learning how to use bootstrap or sass. That is not the purpose of a trial.

The person evaluating should have looked if Dw has the features they require, before downloading a trial.

[John Waller]

I'm with Osgood, Paula. I don't think 7 days is long enough for most people to evaluate Dreamweaver.

Coding aside, it took me longer than that to get to grips with the UI and how DW worked when I first started.

[Nancy OShea]

Agreed.  If you want to work through tutorials to see what it can do, 7 days is not enough time. 

Nancy

[pziecina]

Why would someone work through tutorials?

Most of the features, are so simple there is nothing beyond the basics. No one using a trial would not have researched Dw before downloading.

If you but a vehicle from a dealer, you dont expect to get a week test driving it, and finding out how to use the extras, one has researched the features beforhand,  so why should someone expect not to check if software may meet their requiremants before downolading a trial.

[John Waller]

I think you evaluate software differently to me.

I would use a trial to work through a tutorial. This is often step 1 in the tutorial books.

I often download and install trial versions as I am researching the market for what software is out there. I may have no idea of what it can do beyond reading a brief online tech review before I trial it.

[pziecina]

https://forums.adobe.com/people/John+Waller  wrote

I think you evaluate software differently to me.

I would use a trial to work through a tutorial. This is often step 1 in the tutorial books.

I often download and install trial versions as I am evaluating software.

Quite possibly, I look if software has the features i require, and check how they should work before downloading for evaluation. That way i can normally get a good idea if it is worth evaluating further after just a few hours work.

One thing that may be different for me is that i would not be looking at the visual tools, such as css designer or the insert toolbar. Instead i would be looking at dialogues that help me insert things like images when i use srcset, how good and easy to use the documenter and debugger for js is, or the ways i can connect to testing and repository servers.

[Nancy OShea]

Paula,

I think it's fair to say that you are not the typical DW / Creative Cloud user.

I ask for directions and chart out my path before I take a road trip.  Unfortunately, these days people use the GPS and wing it.

Nancy

[pziecina]

https://forums.adobe.com/people/Nancy+OShea  wrote

Paula,

I think it's fair to say that you are not the typical DW / Creative Cloud user.

I ask for directions and chart out my path before I take a road trip.  Unfortunately, these days people use the GPS and wing it.

Nancy

No, probably not a typical Dw user, but i know many who like me did use Dw but no longer do.

As for planning a route before i take a road trip -

I check the route before i take a journey, and use the gps, (overkill?).

[Nancy OShea]

pziecina  wrote

As for planning a route before i take a road trip -

I check the route before i take a journey, and use the gps, (overkill?).

Maybe.  I do the same thing.

What does that say about us?

[pziecina]

https://forums.adobe.com/people/Nancy+OShea  wrote

pziecina   wrote

As for planning a route before i take a road trip -

I check the route before i take a journey, and use the gps, (overkill?).

Maybe.  I do the same thing.

What does that say about us?

I think it's best if we don't say anything further that could incriminate us .

[osgood_]

All I can say is there are a lot of 'hidden' extras in dropdown menus that you may not get the chance to trial in such a short period. I'm still discovering new things in the bit of kit that I am current using - 3 months on. Fortunately the 30 days trail was sufficient to allow me time to make an evaluation if I wanted to buy into it, I did, 7 days most probably would have resulted in a non-purchase.

[pziecina]

I think it comes back to the type of user, their experience, and most importantly just what they wish to do.

When i go looking for an ide, i know what is essential, what is 'would like', and what are not wanted features. I also know that software companies lie, reviews are mainly rubbish, search engines don't know the difference between 2005 and 2017 versions, and that what i expect for nothing, is vastly different to what i expect if i must pay for it.

[John Waller]

Understood Paula.

I don't think that would describe any of the newbies in these forums who are trialling Adobe software.

[BenPleysier]

On January 17, 2017 I decided to upload the 30 day version of Dreamweaver. After spending countless hours on it I canceled the trial version on February 6, 2017

To me it sounds like a heavy price to pay just to get a project finished on what was thought to be a free trial.

In fact there was no free trial downloaded, because to do so there was no credit card required