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Adobe CC Apps and Windows 11 compatibility

New Here ,
Feb 02, 2022 Feb 02, 2022

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There is a problem that i am having with CC apps. 

Since I have upgraded to the newest update of Windows 11 I am seeing that I cannot use my apps at all upon just paying for the month as well as over due fees i had; It shows that none of the apps are compatible unless I update my computer or downgrade back to windows 10 wich i cannot do now that its been well over 10 days to do so., i have updated my computer a hundred times and nothing works..im at a block right now and need some relife or tech support..

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Community Expert ,
Feb 02, 2022 Feb 02, 2022

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This is just a user-to-user forum, very few Adobe representatives spend time here and pretty much nobody from Tech Support ever chimes in. 

 

According to Adobe, everything but a handful of items are compatible with Windows 11...

https://helpx.adobe.com/download-install/kb/windows-11.html

To discuss your issues with Adobe Customer Care, you will need to start a chat here: 

 

https://helpx.adobe.com/contact.html 

...click the chat bubble in the bottom right of the browser window.

 

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Community Expert ,
Feb 02, 2022 Feb 02, 2022

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Ensure that your account is active and payment details are current.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, contact tech support for assistance.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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