Adobe Edge Web Fonts sample previews not showing in Manage Fonts window

[gplumblee]

I search online and found this was an issue in the past, but I could never seem to find how it was resolved. This is what I am getting in Dreamweaver when I try to add an Adobe web font:

[gplumblee]

[Nancy OShea]

Which version of DW?

Which operating system?

Are you connected to the Internet?

[gplumblee]

19.2

10.13.6
Yes

[Nancy OShea]

Click the Done button.

See screenshot.

[gplumblee]

I made sure those two at the top were not selected as indicated, then I selected the two buttons you pointed to. I get this:

When I go back into the Manage fonts window, it looks the same as before (the first screen shot I sent).

[gplumblee]

Also, I pressed done before going back in, per your instructions.

[Nancy OShea]

Try Restoring Prefereces.

Unusual behavior in Dreamweaver? Try restoring preferences.

[gplumblee]

I restored preferences and followed the steps above, but I got the same result.

[gplumblee]

I'm starting to think I'm not linking into my account somehow, even though I started Dreamweaver from my account menu. I'm following Paul Trani's video on creating a web site and I don't get the pop down menus in the live screen either:

[Nancy OShea]

1. Close DW.
2. Open Creative Cloud desktop app.
3. Click the 3 dots icon by your avatar and log-out. 
4. Wait 30 seconds and log-in again with your paid CC plan ID and password.
5. On Windows, go to your DW desktop icon, right-click and select Run as Administrator.

When editing in Live view, use double-click.

[gplumblee]

I signed out of my account, waited for a bit, signed back in, launched Dreamweaver and reset the preferences, went into the Manage Fonts window and selected handmade fonts and the checkmark, and pressed done. I went back into the manage fonts window and it looks like this:

[gplumblee · Accepted solution]

This was quickly solved in a support chat with Priyanka, who saw that my computer was named Greg's iMac. By taking out the apostrophe from the main directory name, both the font preview issue AND the missing pop-down menu issue were fixed. NO SPECIAL CHARACTERS IN FILE OR FOLDER NAMES.

[Nancy OShea · Accepted solution]

I never would have thought of that.  Glad support got you sorted.

UPDATE 2/26/2022:

Effective July 2022, Adobe Edge Fonts will be discontinued.

Please switch over to Adobe Fonts or other suitable font replacement.