• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Not Original [Non-Genuine software]

New Here ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

I purchased Dreamweaver from CDW a software company several years ago

Adobe Creative Suite 5.5 Web Premium - media (Dreamweaver).  The Adobe company is telling me its not a [genuine] copy.  What and who do I contact about this?

 

TOPICS
Other

Views

102

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

Do you mean the license was revoked or not genuine software?

That typically happens when third party software companies illegally sell seats on a volume license. Once Adobe finds the terms of volume licensing were violated, they kill the serial number. 

 

Unfortunately, once Adobe revokes a license, you're pretty much out of luck. As far as I've ever seen, the only option they give is purchasing a Creative Cloud membership.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

LATEST

You didn't purchase CS5.5 from Adobe.  So your issue is with CDW, not Adobe.  If CDW is still in business, contact the vendor.

 

Creative Suite is no longer sold. Adobe discontinued it in 2017.

 

MODERN OPTIONS:
===============
Creative Cloud All Apps (51 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html

 

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html

================
OTHER CODE EDITORS:
-- Atom (free) - https://atom.io/
-- Codespaces (free, browser-based) - https://github.com/features/codespaces
-- Nova (Mac only, formerly called Coda) - https://nova.app/
-- Pinegrow - https://pinegrow.com/
-- Sublime Text - http://www.sublimetext.com/
-- Visual Studio Code (free) - https://code.visualstudio.com/
-- Wappler ~ Visual Web App Builder - https://wappler.io/

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines