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After several years using Dreamweaver, It will no longer accept my password to link with my website

Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I am a book author and began using Dreamweaver 8 to promote my books. A decade ago I began using Dreamweaver 8 and created a 7 page promotion site. Then I switched to syndicated publishing and did not update the website for 10 years. Now I have a new book manuscript and again need access, but the Dreamweaver software will no longer accept my password to link with my website.

I contacted Tech Support & they no longer supported my version of Dreamweaver; however, they did provide me with a complementary version of Dreamweaver CS6. I installed the new software but am still not able to upload edited pages to my website (saclark.com).

Accordingly, I am seeking help to either (1) reset my password to gain access and load my newly-edited pages, or (2) wipe all the pages and link information from my website in order to create a new account with access to the website so I can up-load  all my pages to my website. 

Please advize how I may proceed. Many thanks from a frustrated manuscript author.

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How to , Product issue

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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I use free Filezilla FTP client to transfer files.  Click the GREEN DOWNLOAD button.

https://filezilla-project.org/download.php

 

Call your hosting provider to ensure you have the correct log-in details for your account.  After 10 years, things change. Hosting companies change hands, servers are replaced with newer ones, log-in details & permissions are reset, etc...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Nancy - Many thanks for your recommendation to use Firezilla. I downloaded the Pro version and it links to public_html just fine. HOWEVER, I still have a major problem:

 

I can see the remote site (/public_html) and it contains all my website pages. However when I try to upload a revised page, the status screen indicates the file was uploaded successfully, but the new page never shows up on the remote.  site files (or on my website).

 

Obviously, my uploaded files are being sent somewhere else.  Any ideas on how to find out where?

 

OLD SETTINGS INFO in Dreamweaver (which won't connect to Remote Site)

Connect using FTP

FTP Address: ftp.saclark.com

Root Dir: http://ftp.saclark.com

 

NEW SETTINGS INFO in Filezilla (Connection success but htmp files lost in 'successful' transfer)

Host: 107.180.4.158

Username:xxxxxxxx

P/W: xxxxxxxxx

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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quote

Nancy - Many thanks for your recommendation to use Firezilla. I downloaded the Pro version and it links to public_html just fine. HOWEVER, I still have a major problem:

 

I can see the remote site (/public_html) and it contains all my website pages. However when I try to upload a revised page, the status screen indicates the file was uploaded successfully, but the new page never shows up on the remote.  site files (or on my website).

 

Obviously, my uploaded files are being sent somewhere else.  Any ideas on how to find out where?

 

OLD SETTINGS INFO in Dreamweaver (which won't connect to Remote Site)

Connect using FTP

FTP Address: ftp.saclark.com

Root Dir: http://ftp.saclark.com

 

NEW SETTINGS INFO in Filezilla (Connection success but htmp files lost in 'successful' transfer)

Host: 107.180.4.158

Username:xxxxxxxx

P/W: xxxxxxxxx


By @saclarkdoc

 

In your new settings, why have you switched to an IP from the original address in DW? And if you update DW to use the IP instead of the URL, does DW work again?

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Sorry I neglected to include this info in my previous email:

When I was originally using Dreamweaver I was with a different hosting company which has since gone out of business. I have now switched to GoDaddy for my hosting, and they say I must use the above IP address (107.180.4.158) with their system (and, yes, I did try to use FTP.saclark.com in GoDaddy-- as well as try using the IP in Dreamweaver. Neither one would connect). I have attached a screenshot of  Firezilla after a "successful" transfer ( note that the 6.3K version of SAC-2-BIO.html in my local site did not replace the 6.19K version in the remote site after the upload.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Obviously, you have specified an incorrect Root Directory in your FTP settings.

 

GoDaddy's Linux hosting plan (C-Panel) uses public_html/ as the Root Directory. 

WinIIS hosting plan (Plesk Panel) use httpdocs/ as the Root Directory. 

 

Refer to GoDaddy help for more details.

 

CC-RootFolder.jpg

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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