Can't connect with server via SFTP or FTP over SSL

New Here ,
Mar 06, 2021 Mar 06, 2021

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Hello,

 

The only working connection is FTP, while the other types don't succeed.

Error: An FTP error occured - Cannot make connection to host.
An unknown error occured.

 

Type of connection: Connect using FTP over SSL/TLS (Implicit encryption)

Port: 990

FTP address: ftp.domain.com

Authentication: Trusted Server
More options (Checked): Use Passive FTP and Use FTP Performance Optimization

 

Please i need help to secure the connection. DW v19.0

 

Thank you 🙂

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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Try connecting with FileZilla free S/FTP client.  If FileZilla fails to connect, contact your web hosting provider to verify you have the proper log-in credentials and settings for you server.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Hi,

 

Yes i can connect using Filezilla. I'm the server administrator. Using the same credentials on standard unsecure FTP I can connect DW successfuly.

 

Any idea ? Thanks

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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Which did you connect with in Filezilla? SFTP (SSH File Transfer Protocol) and FTPS (FTP-SSL) are 2 different technologies.  Also in DW if you click on Site-->Advanced-->FTP Log, what is the error number being returned during your issue?

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Filezilla connect using protocol : FTP File Transfer and Encryption: Use explicit FTP over TLS if available.

 

FTP log contain almost nothing:

Using port 990
Using port 990

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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Can you try changing Trusted Server on authentication and switch to None/encryption only?

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Same issue.

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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I'm a web developer, not a server admin.  So forgive me if I seem out of my wheel house.  But if your server was expecting FTPS connection, why would it still allow you to use insecure FTP?  I don't think this is a Dreamweaver issue as much as it's a server configuration issue, yes?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 07, 2021 Mar 07, 2021

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I appreciate you advice.. I have access to the vps server, i checked teh following:

 

Main >> Service Configuration >> FTP Server Configuration

Set TLS Encryption Support to optional

 

It was set to the correct value.

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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If neither the latest version of FileZilla nor DW can connect securely, something is missing from your recipe.  I don't know what that missing ingredient is, sorry.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Alright no worries 🙂 just for correction, it is possible to connect Filezilla encryption TLS / SSL

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