Can't put files

[KevinB9]

Sorry to be a bother. I have been using Dreamweaver for about twenty years but I only use it a couple of times a year and have never really gained any confidence in using it. Right now I can't "put files" to my remote server, Go Daddy. When I click on the up arrow i get the standard dialog box – "Do you want to put entire site?" When I click on that I immediately get "File Activity Complete", but the updated html is not uploaded. Can anyone help? I am using Dreamweaver 2021 on a MacBook Pro with Venture 13.4.1

Thanks

[Ben M]

If you click on Site --> Advanced --> FTP Log when you go to transfer what comes up in that log?

[KevinB9]

Hi, Ben

Thank you for trying to help. In answer to your question I get a long (over a hundred) entries.

This is the top of the list:

< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
< 220-You are user number 3 of 500 allowed.
< 220-Local time is now 06:09. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 15 minutes of inactivity.
> USER ones3348@oneshore.org
< 331 User ones3348@oneshore.org OK. Password required
> PASS
< 230-Your bandwidth usage is restrict

Thanks again

Kevin

[KevinB9]

I spent the morning on the phone with GoDaddy and I now know (after fifteen years with GoDaddy) how to upload html files directly from my desktop without any involvement of Dreamweaver. It worked perfectly. In other words, I can create and edit html and css files in Dreamweaver and then use GoDaddy to upload them.

Still, I would like to know what is going on with the “Put Files” (up arrow) in Dreamweaver. Sometimes I get “File Activity Complete” with no activity. Sometimes I get “Operation Cancelled”. I have shown that the pathway between my desktop and my remote server at GoDaddy is clear.

A related question – when I click on “Put Files” I get a dialog box saying “Do you want to put entire site?” What if I just want to put one file? How do I do that?

Thanks

Kevin

[Nancy OShea]

You get what you pay for.  Cheap shared web hosting on GoDaddy is not a bargain. 😞   You're sharing  your server with hundreds or thousands of other site domains. It's like being in perpetual rush hour traffic. 

That said, make sure you have proper server log-in credentials entered in your Manage Sites panel.  See screenshot. And your ROOT directory is correct.

Hit the TEST button.  If you're unable to connect, click on MORE Options.

Alternatively, you can use a dedicated S/FTP client like free FileZilla client.  Click the Green button.  For large data transfers, I always use FileZilla over Dreamweaver.

https://filezilla-project.org/download.php?type=client

Hope that helps.

[KevinB9]

Nancy wrote: You get what you pay for. Cheap shared web hosting on GoDaddy is not a bargain. 😞 You're sharing your server with hundreds or thousands of other site domains. It's like being in perpetual rush hour traffic.

Kevin wrote Hi Nancy. Thank you for getting in touch. I know you’ve been doing this a long time. It never occurred to me that GoDaddy could be the problem. I have nothing to say but good things about GoDaddy after fifteen years. For one thing they have 24/7 telephone support with short wait times. That’s a lot better than Adobe, right?

Nancy wrote: That said, make sure you have proper server log-in credentials intered in your Manage Sites panel. See screenshot. And your ROOT directory is correct. Hit the TEST button. If you're unable to connect, click on MORE Options.

Kevin wrote:I have a 100% success rate with the test button so my log in credentials should be OK. The problem is with the “Put Files” up arrow in Dreamweaver. I have at least five different misbehaviors with the “Put Files” button including “Operation Cancelled”, “File Activity Complete” (with no actual activity), and “An FTP error occurred”. You’re saying that GoDaddy is at fault.

Best wishes,

Kevin Burke

[Nancy OShea]

You’re saying that GoDaddy is at fault.
By @KevinB9

========

It wouldn't be the first time.  They reset settings & permissions without telling customers.

This community is rife with prior complaints about GD.  🤔

[Ben M]

To Nancy's point here are some examples of what she is talking about. I am by no means saying Adobe is perfect and support is mostly non-existent unless you have enterprise licensing, but Godaddy has had many issues over the years.

- https://community.adobe.com/t5/dreamweaver-discussions/dreamweaver-20-2-won-t-connect-to-godaddy-any...

- https://community.adobe.com/t5/dreamweaver-discussions/ftp-error-cannot-connect-to-host-godaddy/td-p...

- https://community.adobe.com/t5/dreamweaver-discussions/ftp-files-from-dreamweaver-current-version-to...

- https://community.adobe.com/t5/dreamweaver-discussions/root-directory-and-web-url-for-godaddy-com/td... 

[Jon Fritz]

Are you getting any errors in your FTP Log?

Open it by going to Window > Results > FTP Log then try the upload again.

GoDaddy is extremely good at borking server credentials during updates and not mentioning it to their customers. The one I see most often is "Same - Not Transferred" which usually means there is no permission to overwrite files on the server under the current credentials.