I've been using the feature for a long time. Recently noticed on one document only, we can insert the date and type a few characters only and that's it. It cuts us off, we can't add comments, the space bar and Return key do nothing. Two of us share the site with the root folder stored on a private network drive, we have for years. It's only two of us, we don't check files in or out and keep it simple. The Design Notes feature has been set to, 'Maintain Design Notes' for years and is working fine on our other documents. Any suggestions?
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I experienced this problem a little while ago as well.
What I did was I saved and backed up all my documents/projects and then deleted the software, even though this is for one document only, it should work. Again make sure you BACK UP everything!
Another thing you could try to do is programming the keys to specialize for your document, because like you said the problem was for only one document right?
Thanks very much. My doc project is 534 MB, I am a freak about backups. I will try this later today and really appreciate the feedback.