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Contact form does not work

Participant ,
Sep 22, 2021 Sep 22, 2021

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http://www.tellerbooks.com/contact.htm used to be a functional contact page. However, I recently discovered that it does not work. After clicking submit, the page redirects to http://www.tellerbooks.com/webformmailer.php, which states, "File not found (404 error)." A message is not relayed through the website. 

 

Can anyone identify what the issue is and how it might be fixed? 

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Community Expert ,
Sep 22, 2021 Sep 22, 2021

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This is not a Dreamweaver question. 

 

Contact your hosting provider about the status of webformmailer.php script.  GoDaddy did offer it with some hosting plans years ago.  But I think they took it away for their own reasons. 

 

As an alternative:

https://github.com/PHPMailer/PHPMailer

 

Or try a 3rd party form service like Wufoo.com or Jotform.com

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 22, 2021 Sep 22, 2021

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To add to Nancy's Answer, you could install this extension:

Sending Form Data to Email - Videos - DMXzone.COM

 

Or better still, use Wappler Basic which includes the extensions.

Wappler, the only real Dreamweaver alternative.

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Participant ,
Oct 03, 2021 Oct 03, 2021

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GoDaddy advised me that webformmailer.php is not a GoDaddy form; their form is GDform.php, and it was only provided on their legacy hosting. It is no longer provided on CPanel hosting, which I currently have. CPanel does not come with any kinds of forms because of vulnerabilities in PHP.

 

How can I get notifications to my email whenever someone responds to this thread? For some reason they are not being sent to me as is customary on these forums.

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LEGEND ,
Oct 03, 2021 Oct 03, 2021

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I believe GoDaddy removed the ability to use the inbuilt php 'mail' function simply because the amatuer 'developer' which that kind of host attracts do not secure their forms and as such they are vulnerable to spamming, which creates a problem for the host. Instead you have to use 'phpMailer' which is more diffcult to set up but more secure in terms of not being abused by amatuers.

 

See the link that nancy supplied in her response:

https://github.com/PHPMailer/PHPMailer 

 

I havent viewed it but see the video below (see if it helps)

https://www.youtube.com/watch?v=a6VenL0d5Gw 

 

Alternative option is to find a host that still allows you to use the php 'mail' function, there's plenty out there.

 

 

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Community Expert ,
Oct 03, 2021 Oct 03, 2021

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At one time, GoDaddy used to offer two form processing scripts depending on which level hosting plan you had.  As I said on Sept 22, switch to PHPMailer or use a 3rd party form service.

 

The forum email notification system hasn't worked right for months.  They are currently working on it. In the meantime, you can check notifications by coming back to the web forum and clicking on Notifications (bell icon) beside your forum avatar.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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@jmt111,

In follow-up to your private email, you should upgrade your site:

1. Secure HTTPS server.  Free SSL/TLS certificates can be obtained from Let's Encrypt.  Or ask your hosting provider.

2. HTML5 code is essential for modern contact forms & optimal browser support on all devices.  Your site is still using obsolete HTML 4 code.

 

Regarding your search form results, when was the last time you re-indexed your site on FreeFind? 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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